IT Support Specialist

2 weeks ago


Richmond, Virginia, United States Jobot Full time
Job Summary

We are seeking a skilled IT Help Desk Technician to join our team at Jobot. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our clients. Your primary focus will be on troubleshooting and resolving technical issues related to computer systems, hardware, and software.

Key Responsibilities
  • Evaluate, enhance, and create processes to improve the efficiency of technology support.
  • Provide advanced troubleshooting and develop solutions for escalated hardware and software issues.
  • Support for Windows 10 and newer OS, MS Office (365), and related email tools.
  • Manage and troubleshoot basic networking issues, VOIP devices, and mobile devices.
  • Collaborate with cross-functional teams to investigate and resolve complex problems.
  • Provide guidance on technology usage and maintain professional communication with end-users.
Requirements
  • Excellent problem-solving skills and ability to work in a fast-paced environment.
  • Strong communication and customer service skills.
  • Proficiency in Windows Server environments and related technologies.
  • Experience with mobile device management (MDM) solutions.
  • Ability to work collaboratively with cross-functional teams.
What We Offer

At Jobot, we offer a competitive salary and a comprehensive benefits package. If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.



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