Access Operations Liaison
3 weeks ago
This position will support all of UVA Health entities, including UVA Medical Center, UVA Physicians Group, UVA Community Medicine, and School of Medicine. The role will be responsible for sustaining improvements and changes made to scheduling tools, templates, and processes to provide better access to patients. The Access Operations Liaison will serve as a liaison between front-line Access and Clinic Operations, SOM Physicians and APPs, Capacity Management, Epic, and Quality and Standards teams to ensure consistency, effective communication, and continuous improvement.
Key Responsibilities
Communicate and collaborate with stakeholders to achieve access goals and resolve issues
Provide feedback to management on means to achieve access goals and resolve issues
Facilitate discussions with clinical, access, and provider teams regarding perceived needs and processes, then translate those needs into recommendations
Support all team members in their learning and understanding of new scheduling functionality and associated workflows
Coordinate post-implementation review of project goals, outstanding questions or issues, and work with operational leaders as requested to help sustain goals
Provide intake and review for changes and new projects to ensure alignment with standards; escalate using appropriate pathways when needed
Pull data and monitor trends
Requirements
Education: Bachelor's Degree preferred, Associate's Degree required
Experience: 3 years of experience required; 5 years preferred
License/Certification: n/a
Physical Demands
This is primarily a sedentary job involving extensive use of desktop computers. The job occasionally requires traveling some distance to attend meetings and programs.
The University of Virginia, including the UVA Health System, is fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex, pregnancy, sexual orientation, veteran or military status, and family medical or genetic information.
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