Facilities and Security Response Coordinator
7 days ago
BayCare Health System is seeking a highly skilled and customer-focused individual to join our team as a Service Response Center Representative. As a key member of our team, you will be responsible for providing exceptional customer service to our community, responding to facilities and security-related inquiries, and ensuring timely and effective resolution of issues.
Key Responsibilities- Facilities and Security Response: Respond to facilities and security-related inquiries via phone, email, or fax, and initiate appropriate responses to meet customer needs.
- Work Order Management: Create and dispatch work orders and assignments via radio communication to security and/or facilities teams.
- Emergency Response: Remain calm and composed in emergency situations, making timely and effective decisions to ensure customer safety and well-being.
- Alarm System Monitoring: Monitor various alarm systems, make overhead announcements as needed, and document and log all telephone calls and alarms.
- Security Camera Monitoring: Monitor security cameras, badge tap alarms, BAS alarms, and handle Code Red and Panic alarms for our hospitals.
- Problem-Solving and Multi-Tasking: Effectively problem-solve, handle multiple calls and emergencies, and provide excellent customer service while working in a fast-paced environment.
As a leading healthcare system, BayCare Health System offers a dynamic and supportive work environment, with a focus on clinical excellence, patient-centered care, and team member development. Our network of 15 community-based hospitals, a long-term acute care facility, home health services, outpatient centers, and thousands of physicians provides a wide range of opportunities for growth and advancement.
Benefits- Competitive Compensation and Benefits: Enjoy a comprehensive benefits package, including health, dental, and vision insurance, paid time off, tuition reimbursement, 401(k) match, and more.
- Professional Development Opportunities: Pursue ongoing education and training to enhance your skills and advance your career.
- Collaborative Team Environment: Work with a talented and dedicated team of professionals who share your passion for delivering exceptional patient care.
- Education: High school diploma or equivalent GED required.
- Licensure: Florida driver's license required.
- Experience: 1 year of healthcare-related experience required; 1 year of call center or dispatch experience preferred.
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