Customer Service Manager

3 weeks ago


Bettendorf, Iowa, United States Burlington Full time

**About the Role:**

We are seeking a motivated and charismatic Customer Service Lead to join our team at Burlington Stores. As a key member of our front-end staff, you will be responsible for delivering exceptional customer service, leading by example, and inspiring your colleagues to provide friendly and professional service.

**Key Responsibilities:

  • Drive improvement of friendliness, speed of checkout, and customer feedback surveys by maintaining a customer-first focus and delivering a consistently great experience to all our customers with a high level of professionalism.
  • Maintain a neat and orderly front end area, troubleshooting issues with registers and transactions.
  • Coordinate meal and break periods and monitor schedule adherence.

**Requirements:

Candidates must be able to work a flexible schedule including early mornings, nights, weekends, and holidays as required. Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time.

**Estimated Salary:** $14 per hour, depending on location and experience.



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