Customer Service Ambassador

1 week ago


Bettendorf, Iowa, United States Scott County Family YMCA Full time

We are seeking a dedicated and detail-oriented individual to join our team as a Customer Service Ambassador. This role is perfect for someone who enjoys working with people and wants to make a positive impact in their community.

The estimated annual salary for this position is around $26,000, based on a 20-hour workweek at $12.50 per hour.

About the Role:

The Customer Service Ambassador will be responsible for providing exceptional service to all members, callers, volunteers, and visitors to the YMCA. This includes greeting members and guests, asking questions to understand their needs, and providing personalized solutions to meet those needs.

Responsibilities:

  • Provide warm and welcoming service to members and guests
  • Use active listening skills to understand member needs and preferences
  • Offer facility tours and explanations of membership and program options
  • Assist members with registration and payment processing
  • Stay knowledgeable about YMCA programs and services to promote effective support

Requirements:

  • Must be 18 years or older
  • Ability to stand and/or sit for at least 4 hours at a time every day
  • Ability to lift up to 30 pounds occasionally
  • Ability to walk, climb stairs, and navigate through the facility

What We Offer:

  • Free individual YMCA membership
  • Discounts on programs
  • Child care discount (25% off after meeting minimum hour requirements)
  • Summer camp discounts
  • Employee Assistance Program (EAP)
  • Y Retirement Fund: Y pays 12% after employee meets eligibility requirements
  • Eligible to participate in 403B savings account through Y Retirement Fund
  • Tuition Assistance


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