Service Excellence Manager
3 weeks ago
We are seeking a highly skilled Salon Manager to lead our team at European Wax Center Arroyo Grande. As a Salon Manager, you will be responsible for delivering exceptional guest experiences, driving sales, and developing a high-performing team.
Key Responsibilities- Sales Leadership: Develop and implement sales strategies to drive revenue growth, increase ticket numbers, and enhance staff performance.
- Team Building: Foster a positive and productive team culture, promoting open communication, trust, and respect among team members.
- Guest Experience: Ensure that every guest receives an exceptional experience, exceeding expectations through personalized service, attention to detail, and a commitment to excellence.
- Operations Management: Oversee daily operations, including scheduling, payroll, inventory management, and administrative tasks, ensuring seamless execution and continuous improvement.
What We Offer:
- Competitive Hourly Rate: $19-$24 per hour, plus monthly bonus incentives, rewarding you for your hard work and dedication.
- Paid Time Off: Enjoy paid time off to support work-life balance, recharge, and refocus.
- Professional Growth: Pursue long-term career growth opportunities with potential for advancement within the company.
- Benefits: Comprehensive benefits, including a Simple IRA Retirement Plan with company matching, and complimentary services and product discounts for personal use.
Requirements:
- Leadership Experience: 1+ year of leadership experience in sales and/or the beauty industry.
- Sales Experience: Proven track record of meeting or exceeding sales targets, with a focus on building strong relationships and driving results through others.
- Organizational Skills: Excellent organizational skills, with the ability to prioritize tasks, manage multiple projects, and maintain a high level of productivity in a fast-paced environment.
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