Product Support Technician

3 days ago


Michigan Center, Michigan, United States Hays Recruitment Full time
Job Title: Product Support Technician/Technical Support

We are seeking a highly skilled and detail-oriented Technical Support and Installation Specialist to join our team at Hays Recruitment.

Key Responsibilities:
  • Telematics and DVR Setup: Set up telematics devices, configure Mobile DVRs, and provision products.
  • Database and SIM Management: Manage databases, activate SIM cards, and provide technical support.
  • Technical Support: Provide technical support for installation, repairs, and other issues, offer internal technical support, and interface with accounting for technical matters.
  • Engineering Support: Collaborate with engineers to implement designs, create solutions to system challenges, and create and update schematics.
  • Documentation: Maintain installation documents, create and maintain how-to and FAQ documents, document device setup, and document systems and parts sent to customers.
  • Inventory and Shipping: Create inventory orders, ship products to customers, receive items for projects and general inventory.
  • Pre-Sales Support: Provide pre-sales support.
Requirements:
  • Strong technical skills and experience with telematics devices and Mobile DVRs.
  • Proficiency in database management and SIM card activations.
  • Excellent problem-solving abilities and attention to detail.
  • Ability to work collaboratively with engineers and other team members.
  • Strong documentation and organizational skills.
  • Experience in inventory management and shipping processes.
  • Effective communication skills for providing technical support and interfacing with accounting.
Benefits:
  • This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K, and Life Insurance ($20,000 benefit).

We are an equal employment opportunity employer and comply with all applicable laws prohibiting discrimination based on race, color, creed, sex, age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, and any other characteristic protected by federal, state, or local law.

Please contact us if you have any questions about Hays or any of our processes.



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