Patient Registration Specialist

4 hours ago


Troy, Ohio, United States Kettering Health Full time
About the Role

Kettering Health is a leading healthcare provider in southwest Ohio, committed to delivering high-quality care to every stage of life. We are seeking a skilled Patient Registration I to join our team at Kettering Health Troy.

Key Responsibilities
  • Registration and Scheduling: Register patients with exceptional customer service and effective communication, ensuring strong guest relations.
  • Financial Assistance: Review scheduled outpatient visits to ensure patients have been screened for discounts, discuss payer sources and payment arrangements, and assist with Financial Assistance Forms, HCAP Applications, and Medicaid Applications (if applicable).
  • Account Review and Updates: Review patient accounts for quality and confirmation, and demonstrate the ability to update all aspects of a patient account.
  • Compliance and Knowledge: Demonstrate knowledge of all compliance or legally required registration forms, consents, literature, and documents.
Requirements and Qualifications
  • Experience: Previous registration or scheduling experience is strongly preferred.
  • Communication Skills: Excellent written and oral communication skills are essential.
  • Computer Skills: Meets Pre-Screening Protocol and testing for proficiencies in computer skills, phone skills, and customer service knowledge.
  • Teamwork and Adaptability: Demonstrated competency in working in teams and ability to effectively communicate with all levels, with a flexible schedule to fit staffing needs.
  • Education: High school diploma required, with one or more years of medical office or customer service experience required.


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