Patient Registration Specialist

2 weeks ago


Troy, Ohio, United States Kettering Health Full time
Job Title: Patient Registration I

Overview:

Kettering Health is a leading healthcare provider in southwest Ohio, committed to delivering high-quality care to every stage of life. Our mission is to transform the healthcare experience through exceptional service and innovative care.

Campus Overview:

Kettering Health Troy is a state-of-the-art hospital offering a range of outpatient services, including cardiac testing, emergency care, and surgery. Our 28-bed facility is accredited by the American College of Emergency Physicians as a Level 3 Geriatric Emergency Department.

Responsibilities & Requirements:

Patient Registration I positions are responsible for registering patients, demonstrating strong guest relations, and providing exceptional customer service. Key duties include:

  • Reviewing scheduled outpatient visits to ensure patients have been screened for discounts
  • Ensuring payer sources and payment arrangements have been discussed
  • Assisting patients with financial assistance forms, HCAP applications, and Medicaid applications (if applicable)
  • Reviewing accounts for quality and confirmation

Preferred Qualifications:

Previous registration or scheduling experience is strongly preferred. Excellent written and oral communication skills are essential. Ability to learn site-specific patient processing software and work in a high-paced environment is required.

Education:

High school diploma is required. One or more years of medical office or customer service experience is preferred.



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