Global Operations Lead

1 week ago


Roswell, New Mexico, United States Randstad USA Full time
Job Description

The Global Operations Lead at Randstad USA is responsible for overseeing financial operations and managing teams to enhance accuracy in financial processes. This role involves strategic decision-making to support sales, recruiting, and customer service while ensuring compliance with regulations.

Key Responsibilities
  • Oversee AR/Billing adjustments activities to ensure timely resolution of client billing issues
  • Manage onshore and offshore personnel to efficiently handle billing adjustments, address client inquiries, resolve discrepancies, and continually enhance processes related to billing accuracy and adjustments
  • Communicate relevant organizational changes to the team, aligning processes and expectations with evolving AR discrepancies
  • Serve as the main escalation contact for all AR/Billing adjustments issues
  • Lead and mentor a team of non-exempt AR/Billing Adjustment Specialists, encompassing hiring, training, performance evaluation, and development
Requirements
  • Bachelor's degree or equivalent work experience
  • Demonstrated track record in managing end-to-end billing processes, including invoicing, payment tracking, and billing adjustments
  • Strong understanding of financial operations principles, including revenue recognition, financial reporting, and auditing practices
  • 3-5 years of related people management experience
  • Excellent communication, interpersonal, and organizational skills
  • Demonstrated experience managing large, complex accounts or projects
Salary Estimate

$95,000 - $120,000 per year, depending on experience and location.



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