Global Operations Lead
1 week ago
The Global Operations Lead at Randstad USA is responsible for overseeing financial operations and managing teams to enhance accuracy in financial processes. This role involves strategic decision-making to support sales, recruiting, and customer service while ensuring compliance with regulations.
Key Responsibilities- Oversee AR/Billing adjustments activities to ensure timely resolution of client billing issues
- Manage onshore and offshore personnel to efficiently handle billing adjustments, address client inquiries, resolve discrepancies, and continually enhance processes related to billing accuracy and adjustments
- Communicate relevant organizational changes to the team, aligning processes and expectations with evolving AR discrepancies
- Serve as the main escalation contact for all AR/Billing adjustments issues
- Lead and mentor a team of non-exempt AR/Billing Adjustment Specialists, encompassing hiring, training, performance evaluation, and development
- Bachelor's degree or equivalent work experience
- Demonstrated track record in managing end-to-end billing processes, including invoicing, payment tracking, and billing adjustments
- Strong understanding of financial operations principles, including revenue recognition, financial reporting, and auditing practices
- 3-5 years of related people management experience
- Excellent communication, interpersonal, and organizational skills
- Demonstrated experience managing large, complex accounts or projects
$95,000 - $120,000 per year, depending on experience and location.
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