Account Support Professional
3 days ago
Clean Energy Credit Union is committed to providing top-notch service to our members, and we're looking for an Account Support Professional to join our team
As an Account Support Professional, you will be responsible for delivering exceptional customer service, processing transactions, and resolving member inquiries. Your primary goal will be to ensure that our members have a seamless and satisfying experience with Clean Energy Credit Union.
Main Responsibilities- Deliver Outstanding Customer Service: Respond promptly and professionally to member inquiries, addressing their concerns and providing tailored solutions.
- Process Transactions: Effectively manage and process inbound calls, emails, and chats, ensuring accuracy and efficiency.
- Resolve Member Concerns: Employ advanced problem-solving skills to address complex member issues, collaborating with internal teams to find resolutions.
- Education: High School Diploma or Equivalent.
- Experience: 1+ years of experience at a bank or credit union, in a similar position preferred.
- Skillset: Strong communication and interpersonal skills, proficiency in MS Office applications, and ability to work in a fast-paced environment.
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