Medical Support Professional
2 weeks ago
Overview
We are seeking a Medical Support Professional to join our team at NTT DATA Services. This role will involve providing exceptional customer service to our members, providers, and other stakeholders.
Estimated Salary:$55,000 - $65,000 per year, based on location and experience.
Job Description
This position is responsible for taking in-coming calls from members, providers, etc., providing professional phone assistance to all callers through the criteria-based prior authorization process. The ideal candidate will maintain complete, timely, and accurate documentation of all approvals and denials, and transfer all clinical questions and judgment calls to the pharmacist.
Required Skills and Qualifications
- At least 1 year of experience as a pharmacy technician coordinating activities in an administrative support function.
- National pharmacy technician certification, eligible for state registration, certification, or licensure per state regulations.
- Minimum (1) year of experience required in a customer service position with high-volume call center experience; preferably in healthcare, social services, or a similar service position.
About NTT DATA Services
NTT DATA Services is a recognized leader in IT and business services, including cloud, data, and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration, and global data centers.
Benefits
We are committed to creating a diverse and inclusive environment for all employees. We offer a range of benefits, including health insurance, retirement plans, and paid time off.
Equal Employment Opportunity
NTT DATA Services is an equal opportunity employer and considers all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran status, or marital status.
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