Highly Skilled IT Support Professional

3 weeks ago


Amiens, Hauts-de-France, United States Epic Placements Full time
Desktop Support Specialist Opportunity

We are seeking a highly skilled IT support professional to join our team as a Desktop Support Specialist. This role is a 4-month contract to hire opportunity with a competitive compensation package.

Compensation: $28/hour

Location: On-site in Aurora, CO (225 & Colfax)

This exciting opportunity will be based at the leading Pediatric Care facility in the mountain west region. As a nonprofit Pediatric Hospital, our client has reported millions in community benefit activities.

Job Responsibilities
  1. Install, maintain, and repair computer hardware and related peripheral equipment, software, and network infrastructure.
  2. Provide technical troubleshooting and escalation services, resolving problems or referring to IT engineers.
  3. Review assignee tickets in the ticketing system, prioritizing, documenting, and communicating appropriately based on our Service Level Agreement.
  4. Respond to user complaints regarding telecommunications voice and data networks, diagnosing problems utilizing end-user input, and coordinating with internal telecommunications staff and IT engineers to resolve issues.
  5. Adhere to IT policies, procedures, and protocols.
  6. Communicate issues or possible risks to management, end-users, and IT staff.
  7. Provide support for supported systems and infrastructure, establishing and fostering ongoing relationships with assigned groups.
  8. Eligible to participate in the on-call rotation.
Technical Skills Required
  • Microsoft Windows 10
  • Active Directory
  • SCCM
  • Microsoft Office (native) and Office 365
  • Dell and HP hardware
  • HP Network Printers
  • PXE Boot knowledge
  • Citrix Thin/Thick/Zero client experience
  • SharePoint (documentation)
  • Ticketing system experience
  • Mobile Device troubleshooting
About Us

Epic Placements is proud to support this exceptional Pediatric Care facility in their search for a highly skilled IT support professional.

E-Verify Participant: This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.



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