Restaurant Operations Manager

2 weeks ago


Pasadena, Maryland, United States Taco Bell Full time
Job Summary

We are seeking a highly skilled and experienced Restaurant General Manager to lead our team at BLT Pasadena in Pasadena, MD. As a Restaurant General Manager, you will be responsible for overseeing the overall operations of the restaurant, ensuring exceptional customer service, and driving sales growth.

Key Responsibilities
  • Customer Satisfaction/Product Quality: Maintain fast, accurate service, positive guest relations, and ensure products meet company quality standards.
  • Financial: Develop and drive restaurant annual operating plans, analyze sales, labor, inventory, and controllables, and take corrective action to meet or achieve margin and sales growth targets.
  • Operations: Ensure facilities and equipment are maintained to company standards, monitor inventory, food preparation, and order fulfillment daily, and establish restaurant speed with service (SWS) targets.
  • Human Resources: Direct all restaurant-level HR activity, including crew hiring decisions, learning zone planning, performance management, compensation, and employee relations issues.
Requirements
  • Knowledge and Skill Requirements: Deliver excellence in customer service, possess a strong eye for detail and cleanliness, and interact with customers in a highly effective and proactive manner.
  • Team Leadership: Supervise others, delegate tasks, and provide clear direction and authority.
  • Business Savvy: Identify problems quickly, develop and implement solutions, and manage restaurant flow to ensure customer satisfaction.
  • Team Development: Identify staff development needs, ensure time is available for crew development, and provide resources for development.
Benefits
  • Accrue PTO every pay period, enrolled in STD/LTD, and entitled to enroll in medical, dental, life, and 401k.
  • Annual bonus potential $14,560 to $36,400.
Qualifications
  • High school diploma or GED.
  • Supervisory experience in either a food service or retail environment.
  • Demonstrates ability to maintain financial controls and coach and train hourly employees.
  • Proven ability to drive customer satisfaction, financial performance, and employee satisfaction.


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