Retail Store Leader

3 weeks ago


Middletown, New York, United States Goodwill Industries Of Greater New York Full time
Job Description

Goodwill Industries of Greater New York and Northern New Jersey, Inc. is seeking a highly motivated and experienced Retail Store Leader to join our team. As a Retail Store Leader, you will be responsible for supporting the Store Manager in the daily operation of the store and overall customer experience.

Key Responsibilities:

  • Partner with sales specialists and store associates to improve overall customer and donor experience, achieving sales goals and KPIs.
  • Lead a high-performing customer-first-oriented team, coaching and providing feedback to ensure all customers and donors are given the full CARE experience.
  • Manage customer flow to ensure the best possible experience and that every customer is engaged.
  • Lead by example, setting the standard to deliver excellent service to customers.
  • Drive partnership on the selling floor between sales specialists and store associates.
  • Develop and retain talented employees, coaching in the moment and providing feedback to support training and development.
  • Resolve all customer complaints and issues quickly, efficiently, and with respect, resulting in an overall positive experience.
  • In the absence of the Store Manager, responsible for executing all operations.

Requirements:

  • Minimum 1+ year experience in retail store supervisory required.
  • High School Diploma, equivalent, or combination of education and relevant experience required.

Preferred Skills:

  • Proven ability to drive and exceed individual and store results.
  • Proven ability to build lasting relationships with customers and colleagues.
  • Ability to adapt to and engage with different customers.
  • Strong interpersonal and communication skills (verbal and written) with customers, sales leadership team, and colleagues.
  • Demonstrated collaborative skills and ability to work well within a team.
  • Ability to receive feedback and take action when appropriate.
  • Accuracy and attention to detail required.
  • Ability to work a flexible schedule based on business needs, including evenings, weekends, and holidays.
  • Ability to handle multiple tasks while working in a fast-paced and deadline-oriented environment.

Working Conditions:

See attached Physical Demand Analysis.


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