Retail Store Leader
3 weeks ago
Goodwill Industries of Greater New York and Northern New Jersey, Inc. is seeking a highly motivated and experienced Retail Store Leader to join our team. As a Retail Store Leader, you will be responsible for supporting the Store Manager in the daily operation of the store and overall customer experience.
Key Responsibilities:
- Partner with sales specialists and store associates to improve overall customer and donor experience, achieving sales goals and KPIs.
- Lead a high-performing customer-first-oriented team, coaching and providing feedback to ensure all customers and donors are given the full CARE experience.
- Manage customer flow to ensure the best possible experience and that every customer is engaged.
- Lead by example, setting the standard to deliver excellent service to customers.
- Drive partnership on the selling floor between sales specialists and store associates.
- Develop and retain talented employees, coaching in the moment and providing feedback to support training and development.
- Resolve all customer complaints and issues quickly, efficiently, and with respect, resulting in an overall positive experience.
- In the absence of the Store Manager, responsible for executing all operations.
Requirements:
- Minimum 1+ year experience in retail store supervisory required.
- High School Diploma, equivalent, or combination of education and relevant experience required.
Preferred Skills:
- Proven ability to drive and exceed individual and store results.
- Proven ability to build lasting relationships with customers and colleagues.
- Ability to adapt to and engage with different customers.
- Strong interpersonal and communication skills (verbal and written) with customers, sales leadership team, and colleagues.
- Demonstrated collaborative skills and ability to work well within a team.
- Ability to receive feedback and take action when appropriate.
- Accuracy and attention to detail required.
- Ability to work a flexible schedule based on business needs, including evenings, weekends, and holidays.
- Ability to handle multiple tasks while working in a fast-paced and deadline-oriented environment.
Working Conditions:
See attached Physical Demand Analysis.
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