Retail Store Operations Manager

3 weeks ago


North Versailles, Pennsylvania, United States Goodwill of SWPA EE Full time

Goodwill of Southwestern Pennsylvania and North Central West Virginia is a nonprofit organization that funds job training, education, and other community programs by selling donated clothing and household items in Goodwill stores and online. We offer life-changing work on a mission-minded team. We are 1,000 working as one, and each of us is essential to helping our community thrive. For three years running, Goodwill has been named to Forbes' list of America's "Most Inspiring Companies".

We offer a wide range of career opportunities from entry-level to management in retail, human services, and administrative fields. Learn more about working at Goodwill. You can help. We can show you how.

Job Summary

The Assistant Store Manager will assist the Store Manager in the daily operations of the retail store/outlet. This position will utilize critical thinking and interpersonal skills, active listening, and management abilities to achieve sales expectations and deliver customer-focused service. The Assistant Store Manager will oversee personnel and ensure the store operates efficiently.

Key Responsibilities
  • Provide leadership and direction to staff, program participants, donors, and customers to achieve production and quality goals, meet sales expectations, and ensure the store/outlet operates efficiently.
  • Adhere to organizational policies and procedures required of retail staff, so that retail operations reflect both a positive internal and external appearance.
  • Possess excellent oral/written communication, organizational, management, and problem-solving skills and demonstrate attention to detail and customer service.

Requirements

  • High school diploma or equivalent AND 1 year of experience in management required.
  • Internal Candidates will be considered with - High school diploma or equivalent AND 6 months of experience in the Goodwill Team Leader role required.

Clearances, Licenses, and Certifications

  • Candidates are expected to provide current, valid clearances (Child Abuse Clearance, FBI Fingerprints Clearance, and PATCH)

Working Conditions

  • Will vary, must be available to work evenings, weekends, and holidays as required.
  • Local travel may be required.


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