Customer Service Liaison
2 weeks ago
We are seeking a skilled Customer Service Representative to join our team at a nationwide manufacturer of commercial plastic products in Plattsburgh.
Key Responsibilities:
Serve as the primary point of contact for customer inquiries, providing accurate information and assistance.
Process customer orders, returns, and exchanges in a timely and efficient manner.
Collaborate with internal teams to resolve customer issues and ensure customer satisfaction.
Maintain thorough knowledge of our products and services to effectively communicate with customers.
Track customer interactions and feedback to identify areas for improvement.
Adhere to company policies and procedures while ensuring compliance with quality standards.
Key Requirements:
Previous experience in customer service is required.
Strong communication skills, both verbal and written.
Ability to work effectively in a fast-paced environment.
Excellent problem-solving skills and attention to detail.
Proficient in using customer service software and CRM systems.
Elgen Staffing is a leading staffing agency with a deep understanding of today's hiring trends and technologies.
We leverage the most effective recruiting methods to find the best candidates across numerous markets and industries and place them into the appropriate position successfully.
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