Customer Service Representative

2 weeks ago

Plattsburgh, New York, United States Suburban Propane Full time

Job Summary
We are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for handling inbound and outbound sales and service related calls, resolving customer issues, and maintaining accurate customer records.

Key Responsibilities
Handle a high volume of incoming calls, ensuring customer service quality, efficiency, and accuracy at all times
Maintain an in-depth knowledge of Suburban Propane products and services, customer account and billing processes, and various policies and procedures related to product delivery and service
Utilize a proactive sales approach with every customer interaction to uncover additional sales and service opportunities
Present a professional, confident, and enthusiastic image to develop trusting relationships with all customers
Effectively manage customer account data, including setting up new accounts and maintaining related data

Why Choose Suburban Propane?
We offer competitive pay with incentive potential, paid vacation, personal and sick pay, online learning opportunities, and training, as well as a 401(k) with company match and immediate vesting based on eligibility requirements. For a full list of our benefit offerings, please visit https://jobs.suburbanpropane.com/benefits/

Qualifications
Minimum of 3 years of experience in a customer service role
Minimum of a High School diploma or GED preferred
Solid computer skills, including Microsoft Office, data entry, and the ability to run and analyze reports
Ability to multi-task and prioritize assignments in a team environment

About Suburban Propane
Headquartered in Whippany, New Jersey, Suburban Propane Partners, L.P. (NYSE:SPH) is a nationwide marketer and distributor of a diverse array of products to meet the energy needs of our customers, specializing in heating oil and refined fuels, as well as the marketing of propane, natural gas, and electricity in deregulated markets. As a national propane industry leader with over 3,000 employees, Suburban Propane maintains business operations in 42 states, providing prompt, reliable service to over one million residential, commercial, industrial, and agricultural customers. We are committed to supporting the growth and innovation of propane as a sustainable energy source and investing in the next generation of even cleaner and lower carbon renewable energy sources.

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