Community Association Manager

1 day ago

Sarasota, Florida, United States Castle Group Full time
Job Title: General Manager

As a General Manager at Castle Group, you will be responsible for overseeing the operational, administrative, financial, human resources, maintenance, and security functions of our community. This is a hands-on leadership position that requires a strong understanding of community association management and a passion for delivering exceptional customer service.

Key Responsibilities:
  • Supervise and manage direct employees and outside vendor staffing to ensure personnel are capable of meeting community goals with high standards in a hospitable, sensitive, and courteous manner.
  • Plan, direct, and oversee the implementation of comprehensive systems for protection of community assets and records of the Association in a professional manner.
  • Inspect community and facilities to determine maintenance and security needs, and document, interview, and assist residents regarding complaints about direct employees and vendor staff conduct.
  • Direct inspection of premises to detect hazards and ensure that safety rules are posted and enforced, and promptly investigate and make a full written report of all accidents or claims for property damage and personal injury.
  • Assist in preparation of reports and insurance claims for damages to Association property, including estimated cost of repair, and causes repairs to be made in accordance with the Board of Directors approval.
  • Attend meetings of the Board of Directors and Annual or Special Meetings, and assist in preparation of monthly financial reports and reviews same for accuracy and variance trends.
  • Provide a monthly management report to the Board of Directors with recommendations, as appropriate, to enhance community appearance, values, and promote harmony among residents.
  • Communicate to the community ideas to help it prepare and cope with weather-related events, and assist with emergency situation preparation and implementation of preparedness protocol as designed and approved.
Requirements:
  • Three to five years of community association management or related business experience and a thorough understanding of Florida HOA laws and regulations.
  • Outstanding customer service, communication, and interpersonal skills, with effective written and verbal communication skills.
  • Advanced command of computer hardware and software, specifically proficient in Microsoft Office suite, including Word, Excel, PowerPoint, and Outlook.
  • Multiple language fluency is desirable and may be required depending on the community's needs.
Working Conditions:

The majority of work will be completed indoors in a temperature-controlled environment with little to moderate noise levels. Depending on the community, you may regularly be required to walk/work outdoors to perform inspections, regular tours, or attend to other property needs.

This is not an all-inclusive job description. Management has the right to change any portion of this job description at any time and for any reason.

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