Ski Lift Operator for the Upcoming Season
2 weeks ago
Position Summary: The Lift Operations team is dedicated to ensuring the safe and efficient loading and unloading of guests on various lift systems, including chair lifts and surface lifts. This role is physically demanding and performed outdoors, requiring teamwork and a commitment to exceptional customer service.
Key Responsibilities:This outline serves as a summary of the primary duties and qualifications for the role. It is not exhaustive of all tasks that may be assigned or qualifications that may be required.
- Maintain orderly passenger flow within the designated area.
- Assist and guide guests as necessary.
- Monitor the area to ensure safety and efficiency.
Customer Service Commitment: Engage with guests courteously and professionally, providing information and assistance to enhance their experience.
Operational Duties:Under the guidance of management, the Lift Operator will:
- Inspect and prepare the lift for operation, ensuring all equipment is maintained in a clean and orderly fashion.
- Stay alert to the needs of both the lift and the guests, responding promptly to any issues.
- Keep loading and unloading zones clear and safe for guests.
- Communicate weather and slope conditions to guests to optimize their skiing experience.
- Report any problems to supervisors and take initiative in routine and emergency situations.
- Maintain accurate records as required by company policies.
- Verify guest tickets and provide current information while maintaining a friendly demeanor.
- Promote and adhere to company policies and safety regulations.
- Participate in ongoing training and remain informed about company updates.
- Completion of initial training in lift operations and understanding of customer service protocols.
- Ability to consistently deliver outstanding customer service.
- Familiarity with the terrain and facilities of the ski area.
- Professional appearance and demeanor.
- Good physical condition, capable of standing for extended periods and performing snow shoveling tasks.
- Ability to lift heavy objects (up to 100 lbs with assistance) and tolerate heights.
- Minimum age requirement of 18 years.
- Strong manual dexterity and ability to learn operational procedures.
- Effective communication skills for reporting and documentation.
- Dependable, trustworthy, and possessing sound judgment.
Employees may be required to work in various weather conditions, including high winds and heavy snowfall. The role is primarily outdoors, interacting with guests and staff, and may involve working at heights.
Uniform Requirements:A professional appearance is mandatory. Employees will be provided with most uniform items but must supply certain personal items, which must be approved by management.
The Lift Operator plays a crucial role in promoting safe skiing practices for both guests and fellow employees.
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