Public Engagement Officer

1 week ago

Baltimore, Maryland, United States Global Refuge Full time
Job Title: Public Engagement Officer

We are seeking a highly motivated and organized Public Engagement Officer to join our team at Global Refuge. As a key member of our Mobilization and Faith Relations team, you will be responsible for stewarding our volunteer and Ambassador communities, running public programs, and curating public participation in our work.

Key Responsibilities:
  • Manage the Global Refuge Volunteer and Ambassador Network, a diverse national constituent group, who are to be recruited, trained, regularly communicated with, and stewarded along a pathway to deeper engagement.
  • Own and oversee all aspects of Mobilization and Faith Relations' flagship programs and engagement opportunities, including Hope for the Holidays and Fresh Change.
  • Work closely with the Impact and Innovation Officer to explore and launch new programs and initiatives on behalf of the Mobilization team.
  • Conduct training for volunteers, Global Refuge Ambassadors, constituent networks, and internal staff; serve as department liaison for new hire Orientation.
  • Revitalize the Global Refuge Ambassador program by talking with key stakeholders and articulating a new standard operating procedure for Ambassadors which augments their vital contribution to the organization.
  • Plan virtual and in-person local events for engagement and recruitment of new volunteers.
  • Log and track communications and interactions with constituents in Salesforce, Global Refuge's CRM, and chart progress toward strategic goals using the tools Salesforce provides.
  • Send filtered lists of volunteer sign-ups to relevant Global Refuge offices or local affiliates every month.
  • Work closely with the Director for Mobilization and Faith Relations on executing Mobilization's national engagement strategy with the volunteers and ambassadors.
  • Work closely with the Impact and Innovation Officer and the Director on developing a new pipeline approach for engaging volunteers and Ambassadors in a way that equips them to carry out 2-3 action items a year.
  • Regularly meet with other Global Refuge department staff and local affiliates to discern current needs, translate those needs into tangible action, and ask for Mobilization and Faith Relations' constituents.
  • Field constituent calls, support the outreach inbox, and answer emails and requests for information and assistance from constituents.
Requirements:
  • A bachelor's degree in a related field or equivalent combination of education and experience.
  • High proficiency in Salesforce or similar CRM.
  • Deep understanding and appreciation for different cultures; ability to build relationships and communicate across cultural differences is imperative.
  • Ability to listen well and gather impressions from various communities into an action plan.
  • A positive attitude and an earnest interest in providing quality customer service to Global Refuge's stakeholders and partners.
  • Relationship management skills with a demonstrated ability to work with stakeholders across departments.
  • Self-motivated and goal-driven; able to work with minimal supervision, both independently and as a member of a team.
  • Ability to build new relationships with partners and to represent Global Refuge at high-level meetings and events.
  • Ability to navigate and collaborate with a diverse workforce.
  • Commitment to Global Refuge's core mission and values and an ability to model those values in relationships with colleagues and partners; commitment to empowering refugees and migrants.
  • Ability and willingness to travel as needed, up to 20%.
What We Offer:
  • A competitive salary and comprehensive benefits package in an innovative and rewarding work environment.
  • Salaries are based on the latest market data and reflect the education, skills, and requirements for the role.
  • Differentials may exist based on the region and language abilities.

Global Refuge is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. We participate in E-Verify.

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