Service Operations Manager

2 weeks ago

Portland, Oregon, United States Southland Industries Full time

ROLE SUMMARY

We are seeking a highly skilled Service Operations Manager to join our team at Southland Industries. As a key member of our service operations team, you will play a pivotal role in steering our service business to new heights.

This exciting position requires a blend of technical acumen, strategic thinking, and leadership prowess. You'll be responsible for managing financial results, leading a talented team, and driving the expansion of our service portfolio. If you are passionate about operational excellence and have a knack for inspiring teams, this role is for you.

KEY RESPONSIBILITIES

  • Development and Growth of Service Team and its' offerings: Manage and mentor the service operations team, fostering their technical, supervisory, and leadership skills.
  • Create an Employer of Choice culture, attracting and retaining great people, while coaching and mentoring for individual career success that expands the business.
  • Oversee Service Team to deliver operational excellence, ensuring quality work is performed in a timely manner for all preventive maintenance contracts, service projects, quoted and T&M work orders within the business portfolio.
  • Collaborate with Sales, Supervisors and Service Business Supervisors to develop the department budget, monitor expenses, and ensure efficient and effective operations.
  • Maintain tight cost control and maximize price realization.
  • Ensure monthly metrics are maintained across roles for billings to be timely, address any customer issues preventing AR delays and deliver targeted financial results.
  • Assist in determining quarterly service sales commission payments.
  • Provide operational support to the sales team to secure new business and build the sales funnel with opportunities that are supported with field leads, inside sales support and appropriate technical oversight and collaboration from supervisors.
  • Seek and act on customer feedback to ensure satisfaction and continuous improvement.
  • Partner with Safety to implement programs, ensure compliance with site-specific safety requirements, conduct site inspections, and participate in safety investigations.

REQUIREMENTS

  • Bachelor's degree in Engineering, Business Administration, or a related field preferred, or equivalent experience.
  • 10+ years in service management for an HVAC Service and/or Projects organization, including people management.
  • Significant experience managing a service business with revenue exceeding $5M.
  • Ability to work effectively in a team-oriented environment.
  • Demonstrated ability to lead, motivate, and direct personnel towards a common goal.
  • Excellent presentation, verbal, and written communication skills.
  • Strong customer service skills.
  • Proficient in project management, multi-tasking, and prioritization.
  • Solid Microsoft Office Word and Excel skills, significant knowledge of HVAC and overall building systems.

TRAVEL

Some travel is required.

WE'RE COMMITTED TO

Building a workforce that's as diverse as the people who occupy the buildings we design, build and maintain. We aspire to create a truly safe, collaborative, and inclusive work environment that fosters growth, empowers professional achievement, and where people are treated with respect at all levels.

We're looking for someone with a true passion for our industry, a life-long learner, with high accountability and a drive for results. If you're ready for the next big step in your career and want a career full of fun and excitement, then we encourage you to apply.

We offer a comprehensive benefits package that includes excellent benefits for you and your family:

  • 401(k) Plan with 50% Company Match (no cap) and immediate 100% vesting.
  • Annual incentive program based upon performance, profitability, and achievement.
  • Medical, Dental, Vision Insurance – 100% Paid for Employee.
  • Term Life, AD&D Insurance, and Voluntary Life Insurance.
  • Disability Income Protection Insurance.
  • Pre-tax Flexible Spending Plans (Health and Dependent Care).
  • Holidays/Vacation/Personal Time/Life Events Leave.
  • Numerous training opportunities and company paid membership for professional associations and licenses.

Final pay is determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.

For more information on Southland Industries, please visit our website: Southland Careers (or on Facebook (or on LinkedIN (

We are an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing our employees with a safe work environment free of discrimination and harassment. All employment decisions at Southland Industries are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, gender, gender identity, sex, national origin, ancestry, age, disability, medical condition, marital status, sexual orientation, family care or medical leave status, veteran status, or any other status protected by the laws or regulations in the locations where we operate. Southland Industries will not tolerate discrimination or harassment based on any of these characteristics.

All employment offers are contingent upon successful, drug tests, background checks and professional reference checks. We are not able to offer sponsorship of employment at this time.

If you don't feel this position is a match for you, we encourage you to share it with others. Feel free to share throughout your social networks and follow us on Facebook, Twitter, LinkedIn, and Instagram to keep up to date on what we're doing as a company.

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