IP Telephony Expert

2 days ago


Seattle, Washington, United States Resource Logistics Full time
Job Overview: IP Telephony Expert

Are you an expert in IP telephony and Cisco UCCE? Do you have a passion for designing and implementing cutting-edge contact center solutions? If so, we want to hear from you At Resource Logistics, we are seeking a highly skilled IP Telephony Expert to join our team.

Job Summary:
We are looking for an experienced engineer who can design, implement, and maintain our Cisco Unified Contact Center Enterprise (UCCE) solution. The successful candidate will have a strong background in VOIP/IP telephony, Cisco Unified Communications Manager (CUCM), and Cisco Unity/Cisco Unity Connection (CUC).

Responsibilities:
- Design and implement Cisco UCCE solutions for our contact centers
- Configure and troubleshoot Cisco CUCM, CUC, and IM&P servers
- Ensure high availability and disaster recovery of our UCCE environment
- Collaborate with our IT team to integrate UCCE with other systems and applications

Requirements:
- Bachelor's degree in a relevant field such as telecommunications, computer science, or information systems
- 5+ years of experience in VOIP/IP telephony and Cisco UCCE
- Strong knowledge of Cisco CUCM, CUC, and IM&P
- Experience with LAN/WAN technologies and IP addressing
- Familiarity with Calabrio call recording and Voice IOS Gateways

Benefits:
- Competitive salary range of $120,000 - $180,000 per year
- Comprehensive health insurance package
- Generous retirement plan matching
- Paid time off and holidays
- Professional development opportunities

What We Offer:
- A dynamic and innovative work environment
- Opportunities for career growth and professional development
- Collaborative team culture and open communication
- Recognition and rewards for outstanding performance

About Us:
We are Resource Logistics, a forward-thinking company that specializes in logistics and supply chain management. Our mission is to provide exceptional service and support to our customers through innovative solutions and strategic partnerships.

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