Amazon IT Solutions Expert

2 days ago


Seattle, Washington, United States Amazon Full time

About the Role

We are seeking a Technical Support Engineer to join our team at Amazon. As an IT Support Engineer II, you will be responsible for providing technical support and guidance to our internal teams.

Responsibilities:

  • Troubleshoot complex IT problems without SOPs.
  • Plan and coordinate CMs and CM templates.
  • Collaborate with internal teams or vendors to execute projects.
  • Lead continuous improvement efforts.
  • Audit the quality of work performed and provide constructive feedback when necessary.
  • Automate manual tasks; create/improve small tools that help make team operations more efficient.
  • Be the first point of escalation.
  • Participate in hiring, training, and development of others.
  • High attention to detail and capable of managing multiple priorities simultaneously.
  • On-call for high-severity issues outside standard hours.
  • Work with the team onsite in our corporate offices Monday-Friday.
  • Ability to travel up to 30%.

Requirements:

  • Bachelor's degree in IT, computer science, or equivalent.
  • 4+ years of Microsoft administration, Linux administration, or Cisco IOS (CLI) experience.
  • 4+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience.
  • 4+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience.
  • 4+ years of troubleshooting in a multi-user high availability environment experience.
  • 4+ years of PC repair, troubleshooting, deployment, and liquidation experience.
  • 3+ years of IT client, server, and network service delivery experience.
  • Excellent written and verbal communication skills.

Benefits:

  • A competitive base salary range of $54,700 - $122,200 per year, depending on location.
  • Opportunities for professional growth and development.
  • A dynamic and inclusive work environment.


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