Amazon IT Solutions Expert
2 days ago
About the Role
We are seeking a Technical Support Engineer to join our team at Amazon. As an IT Support Engineer II, you will be responsible for providing technical support and guidance to our internal teams.
Responsibilities:
- Troubleshoot complex IT problems without SOPs.
- Plan and coordinate CMs and CM templates.
- Collaborate with internal teams or vendors to execute projects.
- Lead continuous improvement efforts.
- Audit the quality of work performed and provide constructive feedback when necessary.
- Automate manual tasks; create/improve small tools that help make team operations more efficient.
- Be the first point of escalation.
- Participate in hiring, training, and development of others.
- High attention to detail and capable of managing multiple priorities simultaneously.
- On-call for high-severity issues outside standard hours.
- Work with the team onsite in our corporate offices Monday-Friday.
- Ability to travel up to 30%.
Requirements:
- Bachelor's degree in IT, computer science, or equivalent.
- 4+ years of Microsoft administration, Linux administration, or Cisco IOS (CLI) experience.
- 4+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience.
- 4+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience.
- 4+ years of troubleshooting in a multi-user high availability environment experience.
- 4+ years of PC repair, troubleshooting, deployment, and liquidation experience.
- 3+ years of IT client, server, and network service delivery experience.
- Excellent written and verbal communication skills.
Benefits:
- A competitive base salary range of $54,700 - $122,200 per year, depending on location.
- Opportunities for professional growth and development.
- A dynamic and inclusive work environment.
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