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Specialty Salvage Vehicle Specialist

2 months ago

Schaumburg, Illinois, United States IAA Full time
{"Job Title": "Specialty Salvage Vehicle Specialist", "Job Summary": "IAA, an RB Global, Inc. company, is seeking a highly skilled Specialty Salvage Vehicle Specialist to join our team in Schaumburg, IL. As a key member of our team, you will be responsible for providing exceptional customer service, coordinating vehicle transportation, storage, and sales, and ensuring timely and efficient vehicle disposition.

Responsibilities:

* Accept assignments from customers (insurance companies) over the phone, collect necessary information, and input into our computer system
* Coordinate transportation, storage, security, and costs for handling of vehicles at remote locations prior to sale
* Oversee and follow up with branch and affiliate locations to ensure requested customer services are completed
* Monitor buyer payment, release, and pick-up process to ensure IAA required timelines are met
* Oversee and assist target customer groups' service needs and requirements
* Accurately assess condition and value of vehicles and assemble this data for distribution to buyers
* Identify target groups of buyers with potential interest in each vehicle and ensure that the assembled information is communicated to those groups
* Assist customers and buyers by researching issues, answering questions, and providing information necessary for them to make purchasing decisions
* Oversee the sale of vehicles by closed bidding
* Coordinate the sale of vehicles with branch locations through joint live auctions and closed bidding
* Monitor the bidding process to ensure that all auctions are conducted in an ethical manner

Key Performance Indicators:

* Overall volume of vehicles sold
* Customer retention and satisfaction
* Demonstrates skills and aptitude for growth
* Ability to work independently, yet also be a team player
* Continuously works to improve efficiency by suggesting new processes or procedures

Requirements:

* 1-3 years of prior customer service experience
* Excellent communication and problem-solving skills
* Sufficient technical aptitude to learn how to assess the value and condition of sale vehicles and communicate that information in an effective and ethical manner
* Basic computer skills

Preferred Skills:

* Prior automotive, truck, heavy equipment auto salvage, and/or marine background or technical knowledge preferred

In return for your excellent skills and abilities, we offer a benefits package including health insurance, 401K, STD/LTD, Life Insurance/AD&D, paid holidays, and vacations.

About IAA, an RB Global, Inc. company:

IAA, an RB Global, Inc. company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA's unique platform facilitates the marketing and sale of total-loss, damaged, and low-value vehicles. IAA serves a global buyer base - located throughout over 170 countries - and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time, and delivering the highest economic returns. RB Global, Inc. globally has over 7,000 employees and is headquartered near Chicago in Westchester, Illinois.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)