Customer Service Representative

3 weeks ago

Grand Rapids, Michigan, United States Sherwin-Williams Full time
Customer Service Specialist Job Description

Job Summary: We are seeking a highly skilled Customer Service Specialist to join our team at Sherwin-Williams. As a Customer Service Specialist, you will be responsible for providing exceptional customer service to our wholesale and retail customers, answering their questions about our products, and recommending solutions to meet their needs.

Key Responsibilities:

  • Assist customers in person and over the phone to determine their needs and present appropriate products and services.
  • Build productive relationships with wholesale and retail customers to ensure high levels of customer satisfaction.
  • Process sales transactions accurately and consistently with policies and procedures.
  • Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
  • Maintain precise work order files and formulas, and pull appropriate products from the sales floor or warehouse.
  • Tint and mix products, as needed, to customer specifications.
  • Stock shelves and set up displays, and clean store equipment.
  • Load/unload delivery trucks, and assist in making deliveries as needed.
  • Maintain in-stock and presentable condition assigned areas, and remain knowledgeable on products offered and discuss available options.
  • Comply with inventory control procedures, and suggest ways to improve sales.

Requirements:

  • Must be at least eighteen (18) years of age.
  • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
  • Must be able to read, write, comprehend, and communicate in English.
  • Must be able to read, write, comprehend, and communicate in Spanish.
  • Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
  • Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.

Preferred Qualifications:

  • Have a valid, unrestricted Driver's License.
  • Have at least a High School diploma or GED.
  • Have at least one (1) year experience working in a delivery, retail, or customer service position.
  • Have previous work experience selling paint and paint related products.
  • Have previous work experience operating tinting and mixing equipment.

About Sherwin-Williams: Sherwin-Williams is proud to be an Affirmative Action, Equal Employment Opportunity, Inclusion and Diversity Supportive Employer. We are committed to providing a work environment that is free from discrimination and harassment, and where all employees feel valued and respected.

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