Care Coordination Manager
5 days ago
SCAN Health Plan is a not-for-profit organization dedicated to improving the health and well-being of older adults in the United States.
We are the sole corporate member of SCAN Group, one of the nation's leading not-for-profit Medicare Advantage plans, serving over 270,000 members in California, Arizona, Nevada, Texas, and New Mexico.
With over 40 years of experience, SCAN has established itself as a leading expert in senior healthcare, committed to keeping seniors healthy and independent.
The JobAs a Care Coordination Manager, you will play a critical role in enhancing members' ability to manage their health and live independently by managing teams that provide education and assistance with navigating the healthcare system and managing their health.
Your Responsibilities- Manage teams through oversight of day-to-day operations and productivity to ensure alignment with and achievement of department goals and objectives.
- Develop and monitor processes to ensure compliance with regulatory requirements and best practices.
- Recruit, select, orient, and train employees; maintain a safe and secure work environment; develop personal growth opportunities.
- Accomplish staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.
- Assure HCS Policy and Procedures, desktop procedures, training materials, and program communications are current and accurately reflect the processes and regulatory requirements of the Care Coordination Department.
- Facilitate meetings, train staff to deliver care coordination following SCAN and department policy and procedures to achieve organizational goals and outcomes.
- 5+ years of experience in healthcare, medical management, change management, and/or leadership.
- Demonstrated management experience.
- Working knowledge of related NCQA standards, SNP requirements, and CMS and DHS regulations.
- Knowledge and/or familiarity with the principles of project and program management.
- Able to lead and influence those without direct reporting relationships to achieve desired outcomes.
- Ability to communicate with clarity, the vision, value, and tasks to formal and informal audiences.
- Able to develop relationships quickly and leverage working relationships to drive performance outcomes.
- Ability to work with all levels of staff, within and external to the organization to achieve goals.
- Strong interpersonal skills, including excellent written and verbal communication skills.
- Strong organizational skills; Ability to multitask and to appropriately maintain confidentiality.
- Base salary range: $92,400.00 to $147,800.00 per year
- Work Mode - Mostly Remote (position will work Pacific Time business hours)
- An annual employee bonus program
- Robust Wellness Program
- Generous paid-time-off (PTO)
- Ten paid holidays per year, plus 1 additional floating holiday, plus 1 birthday holiday
- Excellent 401(k) Retirement Saving Plan with employer match and contribution
- Robust employee recognition program
- Tuition reimbursement
- An opportunity to become part of a team that makes a difference to our members and our community every day
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