IT Technical Services Manager
7 days ago
The Technical Services Manager will oversee the operation, maintenance, and repair of IT systems, ensuring company and client targets are met. This role requires strong leadership, IT expertise, and analytical abilities.
Key Responsibilities- Provide leadership and oversight to assigned staff in areas such as business intelligence, systems administration, and program management.
- Manage workload and resources, resolving schedule and resource conflicts.
- Responsible for hiring, performance evaluations, mentoring, coaching, and training of staff.
- Conduct regular inspections to ensure efficient performance of work equipment and systems.
- Prepare cost estimates for operations, labor, and materials.
- Maintain documentation and records of work operations and decisions.
- Develop and execute IT projects, ensuring customer satisfaction and timely delivery.
- Identify and resolve application-related issues and conflicts.
- Implement company IT policies and procedures.
- Manage daily IT operations, including field technicians, help desk, and applications support.
- Ensure availability of work tools and equipment.
- Provide off-hours support as needed.
- Ensure technical operators comply with health and safety policies.
- Represent the department on various committees.
- Maintain relationships with key customers.
- Coordinate consultation with stakeholders to define business and systems requirements for new technology implementations.
- Identify broad-level application issues and opportunities, and research and implement new technologies as required.
- Experience with Kaseya or similar ticketing systems, and familiarity with SOPs associated with them.
- Ability to lift up to 25 lbs. infrequently.
- Must be able to legally work in the USA.
- Bachelor's degrees required; degrees in IT or related fields preferred.
- CompTIA A+ certification required.
- Additional CompTIA certifications such as Network+ (N+) and Security+ (S+) a plus.
- Cisco CCT or CCENT certification required; CCNA acceptable.
- Microsoft certifications like MCP or MCSE preferred.
Rosen Hotels & Resorts is a diverse and friendly workplace where individuality and ideas are valued. Our company of over 3,000 associates thrives on teamwork and ingenuity.
Benefits- Affordable Health and Dental Insurance
- On-site Medical Center
- Competitive Compensation
- Holiday Pay
- Paid Vacation and Personal Days
- Tuition Reimbursement and Higher Education Scholarships
- 401(k) Retirement Savings Plan
- Childcare Financial Assistance
- Hospitality and Dining Discounts
- Access to our Family Outreach Center
- Excellent Career Growth Opportunities
- And much more
We are proud to be an equal-opportunity employer and a drug and nicotine-free workforce.
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