Technical Services Manager

11 hours ago


Orlando, Florida, United States Amano McGann, Inc Full time
Job Summary

Amano McGann, Inc is seeking a highly motivated Technical Services Manager to join our team. As a Technical Services Manager, you will be responsible for implementing our Technical SOP to increase profitability while maintaining a high-level of customer satisfaction.

Key Responsibilities
  • Implement and maintain our Technical SOP to ensure efficient service delivery.
  • Administer and maintain NowCare agreements to ensure customer satisfaction.
  • Create a harmonious and team-oriented environment through effective communication and workload distribution.
  • Recruit, train, and maintain an adequate service staff to accommodate workload while reducing overtime hours.
  • Track Service Technical staff goals to ensure they are met by the next review period.
  • Solve problems quickly and effectively.
  • Dispatch technical staff to service calls.
Performance and Accountabilities
  • Follow up and meet with clients to ensure we are providing them with the best service.
  • Use AMU to train and discuss plans on maintaining a well-trained technical staff.
  • Ensure all Service Technical staff are OSHA 10 certified or better.
  • Assist Project Manager in providing technical staff to complete installations.
  • Review work orders on a timely basis and provide to admin staff for invoicing.
  • Ensure Company Fleet of vehicles provided to technical staff are safe and maintained on a regular basis.
  • Maintain warehouse and ensure we have adequate supply of spare parts in stock.
  • Provide training plan for each Field Service Technician.
  • Work with corporate office on special requests related to service department.
  • Ensure branch has On-Call after-hours and weekend emergency Field Service Technician rotation plan.
  • Provide assistance with quarterly inventory.
  • Provide annual reviews for all Field Service Technicians and all other employees under your direction.
  • Review Technical Staff efficiency reports with Branch Manager.
Qualifications

Highly motivated to ensure the success of the company.

  • Must have a valid driver's license.
  • Software or Network Certifications are a plus.
  • Excellent planning & organizing skills.
  • Able to work in a pressurized environment and meet deadlines.
  • Flexible, high energy, and able to adapt to the changing needs of the business.
  • Computer competent in Microsoft Word & Excel. MS Project a plus.
  • Ability to write routine reports and correspondence and speak effectively to customers and staff.


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