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Assistant Hotel Manager

1 month ago

Carson City, Nevada, United States SHIVJI HOSPITALITY LLC Full time
Assistant Manager Job DescriptionJob Summary

The Assistant Manager will be responsible for the day-to-day operation of the hotel.

This includes an emphasis on sales, financial management, development of staff, including onboarding and on-going training of employees, and guest satisfaction.


Responsibilities
  • Create staff schedules, monitoring time and attendance
  • Prepare bi-weekly payroll packet
  • Conduct regular staff meetings, training sessions, and employee performance reviews
  • Research and resolve any guest or billing issues
  • Maintain maintenance log, communicating and following through to ensure all issues are resolved prior to renting guestroom
  • Maintain hotel supplies inventory log
  • Groups, blocks, and corporate billing management
  • Utilize promotional strategies, using marketing tools to boost hotel revenue
  • Actively pursue marketing techniques to obtain new and repeat business as well as corporate accounts
  • Consistently strive to improve guest and community relations
  • Audit all guest folios daily to ensure accuracy
  • On-board all new staff members with training, as well as continuous training
  • Ensure company standards for housekeeping, decor and guest services are met
  • Ensure company breakfast standards are met and maintained
  • Maximize room revenues by anticipating and planning for market shifts; develop and monitor strategic marketing prospects
  • Develop and maintain rapport with key community contacts to ensure a visible presence in the local community
  • Oversee the security function to ensure a safe and secure environment for guests, employees, and hotel assets
  • Monitors the performance of financial and operational plans for the hotel which support the overall objectives of the hotel
  • Ensure front desk resources are organized and updated, filing documents in an organized manner
  • Process, review and understand third-party reservation reconciliations
  • Process, review, and understand hotel chargebacks
  • Maintain and respond to hotel Tripadvisor reviews
  • Research and resolve hotel Customer Care cases
  • Responsible for ensuring cash on hand and change for front desk is available
  • Ensure all No-show reservation are charged and at a zero balance
  • Pre-charge all advanced reservation rate plans
  • Delegate tasks appropriately to staff and ensure all tasks are taken care of daily in an accurate manner
  • Other duties deemed necessary or appropriate by management