Current jobs related to Customer Experience Representative - Chicago, Illinois - City Experiences

  • Customer Experience Representative

    2 weeks ago

    Chicago, Illinois, United States Enterprise Holdings Full time

    Customer Experience RepresentativeAt Enterprise Holdings, we're seeking a skilled Customer Experience Representative to join our team. As a key member of our team, you'll be responsible for providing exceptional customer service, ensuring a seamless rental experience, and promoting our services to customers.Key Responsibilities:Meet and greet customers in a...

  • Customer Experience Representative

    4 weeks ago

    Chicago, Illinois, United States Enterprise Mobility Inc Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Overnight Customer Experience Representative to join our team at Enterprise Mobility Inc. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring a positive experience for all customers.ResponsibilitiesMeet and greet customers in a...

  • Customer Service Representative

    1 month ago

    Chicago, Illinois, United States EXPERIENCE GROUP INC Full time

    Job Title: Part-Time ConciergeAt Experience Group Inc., we're seeking a highly skilled and customer-focused Concierge to join our team. As a Concierge, you will be responsible for delivering exceptional customer service to our clientele, shoppers, and visitors, providing assistance, information, and personalized recommendations to ensure a seamless and...

  • Customer Service Representative

    5 days ago

    Chicago, Illinois, United States EXPERIENCE GROUP INC Full time

    About The Experience Group:We are a dynamic company that specializes in transforming real estate assets to meet the demands of modern audiences, elevating their purpose and profitability.We cater to property ownership across various sectors, including Office, Retail, Hotel, Event Venue, and Multi-Family spaces.Our innovative cultural programming and astute...

  • Customer Service Representative

    1 month ago

    Chicago, Illinois, United States EXPERIENCE GROUP INC Full time

    About The Experience GroupWe are a dynamic company that specializes in transforming real estate assets to meet the demands of modern audiences. Our mission is to elevate the purpose and profitability of our properties through innovative cultural programming and astute operational expertise.Job SummaryWe are seeking a highly skilled and customer-focused...

  • Customer Service Representative

    1 month ago

    Chicago, Illinois, United States EXPERIENCE GROUP INC Full time

    {"title": "Concierge Role Overview", "content": "At Experience Group Inc., we are seeking a skilled Concierge to provide exceptional customer service to our clientele, shoppers, and visitors. As a Concierge, you will be responsible for ensuring a seamless and enjoyable shopping experience while exceeding customer expectations and enhancing overall...

  • Customer Experience Representative

    2 weeks ago

    Chicago, Illinois, United States Hireology Full time

    About the RoleHireology is seeking a highly motivated and customer-focused Customer Care Specialist to join our team. As a key member of our Customer Success team, you will play a critical role in ensuring seamless order fulfillment and delivering exceptional customer experiences.Key ResponsibilitiesProactively respond to inbound customer support requests,...

  • Customer Experience Representative

    2 weeks ago

    Chicago, Illinois, United States RedShelf Full time

    Job Title: Customer Experience SpecialistAt RedShelf, we're on a mission to revolutionize education through digital technology. As a Customer Experience Specialist, you'll play a critical role in delivering exceptional customer experiences that drive our business forward.Job Summary:We're seeking a highly skilled and empathetic individual to join our team as...

  • Customer Experience Representative

    2 weeks ago

    Chicago, Illinois, United States Hireology Full time

    Customer Care SpecialistHireology is seeking a Customer Care Specialist to join our team. As a Customer Care Specialist, you will act as the liaison between our product and our customer base.This entry-level position will focus on ensuring order fulfillment runs seamlessly without our customers knowing the kind of craziness that can sometimes happen behind...

  • Customer Experience Representative

    1 week ago

    Chicago, Illinois, United States Aurora Adventures Agency Full time

    Customer Support AgentAurora Adventures Agency is seeking a skilled Customer Support Agent to join our team. As a key member of our customer support team, you will be responsible for providing exceptional support to our clients, ensuring their travel experiences are seamless and memorable.Key Responsibilities:Provide timely and professional support to...

  • Customer Experience Representative

    2 months ago

    Chicago, Illinois, United States Four Corners Full time

    About Four CornersWe are a leading hospitality group that owns and operates a variety of unique venues, each thoughtfully created to offer an exceptional social experience, creative menus, and superior service.Our company culture is built on authenticity, inclusivity, and fun, making us a great place to work and grow.Job SummaryWe are seeking a talented and...

  • Customer Experience Ambassador

    3 days ago

    Chicago, Illinois, United States Circle K Full time

    **Circle K Overview**Circle K is a leading convenience store chain with a strong presence in the retail industry. Our stores offer a wide range of products and services to meet the needs of our customers.Job Title: Customer Service RepresentativeEstimated Salary: $35,000 - $45,000 per year, depending on experience and location.**Job Description**We are...

  • Customer Experience Representative

    1 week ago

    Chicago, Illinois, United States Hilton Hotels Corporation Full time

    Key Responsibilities: Greet guests and complete the registration process Assist guests with check-out Demonstrate a thorough knowledge of hotel information Use up-selling techniques to promote hotel services and facilities Respond to guest inquiries and resolve issuesAbout the Role:As a Guest Service Agent at Hilton Hotels Corporation, you will be the first...

  • Customer Experience Associate

    1 month ago

    Chicago, Illinois, United States Enterprise Holdings Full time

    {"title": "Customer Experience Representative", "description": "Job SummaryEnterprise Mobility is seeking a Customer Experience Representative to provide exceptional service to our customers. As a key member of our team, you will be responsible for delivering a positive experience for all customers, ensuring their needs are met, and exceeding their...

  • Customer Experience Associate

    3 weeks ago

    Chicago, Illinois, United States Enterprise Holdings Full time

    {"title": "Customer Experience Representative", "description": "Job SummaryEnterprise Mobility is seeking a Customer Experience Representative to provide exceptional service to our customers. As a key member of our team, you will be responsible for delivering a positive experience for all customers, ensuring their needs are met, and exceeding their...

  • Patient Service Representative

    4 weeks ago

    Chicago, Illinois, United States Advocate Aurora Health Full time

    About the RoleWe are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at Advocate Aurora Health. As a key member of our patient services team, you will be responsible for providing exceptional customer service and support to patients, families, and healthcare providers.Key ResponsibilitiesPatient Services: Provide...

  • Digital Experience Director

    5 days ago

    Chicago, Illinois, United States Office of Experience Full time

    About OXThe Office of Experience (OX) is a full-service digital agency that helps companies excel at every moment of interface they have with their customers. Our human-centered philosophy and multidisciplinary approach integrate strategy, design, and technology to help organizations reinvent their business and rapidly bring new experiences, products, and...

  • Customer Experience Ambassador

    2 months ago

    Chicago, Illinois, United States Enterprise Mobility Inc Full time

    Job SummaryEnterprise Mobility Inc is seeking a highly skilled Customer Experience Representative to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service and ensuring a seamless rental experience for our customers.Key ResponsibilitiesMeet and greet customers in a professional and friendly...

  • Customer Experience Ambassador

    4 weeks ago

    Chicago, Illinois, United States Enterprise Mobility Inc Full time

    Job SummaryEnterprise Mobility Inc is seeking a highly skilled Customer Experience Representative to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service and ensuring a seamless rental experience for our customers.Key ResponsibilitiesMeet and greet customers in a professional and friendly...

  • Digital Experience Director

    2 weeks ago

    Chicago, Illinois, United States Office of Experience Full time

    About OXThe Office of Experience (OX) is a full-service digital agency that helps companies excel at every moment of interface they have with their customers.Our human-centered philosophy and multidisciplinary approach integrate strategy, design, and technology to help organizations reinvent their business and rapidly bring new experiences, products, and...

Customer Experience Representative

2 months ago

Chicago, Illinois, United States City Experiences Full time
About the Opportunity

City Experiences is seeking a highly motivated and results-driven Regional Sales Professional to join our team. As a key member of our sales team, you will be responsible for driving prospecting efforts, handling post-booking sales processes, and ensuring continuous customer satisfaction and maximized revenues and profitability.

Key Responsibilities
  • Sales Focus
    • Develop a comprehensive knowledge of all regional vessels, products, enhancements, pricing, and scripting to effectively sell our services.
    • Attain weekly prospecting goals through proactive client outreach to identify warm leads for the account management team.
    • Prioritize overflow of inbound port leads, respond quickly, and engage with clients to increase sales.
    • Present pricing and promotions to guests, keeping them engaged and driving sales.
    • Handle objections by utilizing vast product knowledge and providing solutions.
    • Take the lead on post-contract follow-ups, including passenger count adjustments and upsells to groups, to drive incremental revenue.
    • Upsell existing guests to higher-value options and enhancements.
    • Maintain a flexible schedule, including site visits and client meetings, to support the account management team.
    • Drive prospecting efforts and close sales under the direction of the regional director of sales.
    • Attend networking events with the account management team to drive awareness in local markets.
    • Serve as a resource for the national sales team, conducting site visits and greeting clients upon boarding.
  • Guest Service
    • Assume the role of event coordinator and handle all cruise detailing, focusing on public dining cruise and deck charter orders.
    • Ensure accurate product details are communicated to the Food & Beverage and Operation teams for proper product execution.
    • Be present during highly detailed events, serving as a liaison between sales and operations.
    • Stand in for the event coordination team when needed and ensure boats are site-ready.
    • Drive post-cruise follow-ups, thanking guests for their business, gaining feedback, asking for referrals, rebooking, and requesting surveys.
    • Work with the Regional Director of Sales to resolve guest issues in a timely manner.
  • Administrative
    • Effectively plan and manage sales activities in assigned markets using the Salesforce CRM system.
    • Accurately book and manage reservations and cruise details using Salesforce CRM and Reservation systems.
    • Maintain good organizational skills through time management, setting priorities, and accurate paperwork.
    • Send weekly reports as directed by the Regional Director of Sales.
    • Compile necessary reports for two-week meetings, ensuring all cruise details are visible for sales and operations teams.
Requirements and Qualifications
  • Bachelor's degree preferred with a minimum of 1 year of experience in a sales support or selling role.
  • Entry-level applicants are welcomed to apply.
  • Effective communication in oral and written form.
  • Maintain a high level of organization.
  • Be detail-oriented.
  • Handle multiple tasks/projects at one time.
  • Focus on guest needs.
  • Meet deadlines.
  • Establish and maintain effective working relationships as required by job responsibility.
  • Listen effectively, assess situations, determine relevant issues, and suggest solutions.
  • Proficient in Microsoft Office applications (especially Word, Excel, PowerPoint).
  • Ability to work a flexible schedule, including nights and weekends, to accommodate site inspections and guest needs.