Customer Service Manager

4 days ago


Ona WV United States Dollar General Full time
Job Description

The Customer Service Manager plays a critical role in maintaining a clean, well-organized store with a customer-first focus. This involves delivering exceptional customer service, operating a cash register, stocking and recovering merchandise, cleaning the store, and performing other duties as assigned by the Store Manager to maximize store profitability and customer satisfaction.

Main Responsibilities
  • Lead by example and provide guidance to team members on customer service standards.
  • Operate cash register and scanner to process transactions, manage inventory, and maintain accurate records.
  • Stock merchandise, restock and rotate merchandise on shelves, and build merchandise displays according to company standards.
  • Clean the store, including dusting, mopping, and taking out trash.
  • Assist in implementing and maintaining planograms to optimize store layout and visual merchandising.
  • Perform opening and closing duties under the supervision of the Store Manager.
Requirements
  • High school diploma or equivalent required.
  • Two years of retail experience, preferably in a supervisory role.
  • Excellent communication and interpersonal skills.
  • Able to lift up to 40 pounds and stand for long periods.
Estimated Salary

$38,000 - $48,000 per year.



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