Quality Improvement Specialist
4 weeks ago
We are seeking a highly skilled Quality Assurance Engineer to join our team at Leidos. As a Quality Assurance Engineer, you will be responsible for ensuring the quality of services delivered on the GSM-O II program.
Key Responsibilities- Maintain adherence to the program Quality Management System.
- Ensure compliance with the PWS, the QASP, EENG, ISO 9001:2015, CMMI-SVC, and the GSMO QMP.
- Partner with internal and external customers in facilitating/leading lean six sigma structured improvement activities (SIAs).
- Develop workflows, operating procedures, and work instructions for enterprise-wide daily execution, automation, and reporting.
- Ensure product development and services processes meet customer expectations.
- Proactively facilitate sessions/dialogue with key stakeholders and conduct trend analyses on performance issues.
- Establish mechanisms to actively monitor performance measurement and metrics.
- Interface with service delivery teams to refine performance measurements and lead working groups to establish mission-oriented measurements (e.g., KPIs).
- Update and implement associated Quality Control Plans.
- Monitor workflow and process compliance and track corrective actions to closure.
- Support development sprints (as applicable) and ensure testing is conducted according to plan.
- Review process outputs to ensure compliance.
- Conduct internal audits and reviews to ensure compliance.
- Execute audit approach and define thresholds to assess audit results.
- Document and work to resolve nonconformities and requirement escapes via root cause analysis and corrective/preventive action.
- BA/BS in a related discipline with 8+ years of related experience (or MS and 6+ years). Additional experience may be considered in lieu of degree.
- DoD Top Secret clearance required to start, plus ability to upgrade to TS/SCI.
- Lean Six Sigma Green Belt or Black Belt certification.
- Experience conducting Structured Improvement Activities (SIAs), managing performance metrics, and conducting quality audits.
- Excellent verbal and written communication skills.
- Excellent presentation skills and documentation skills.
- Experience in ISO 9001:2015 and CMMI-SVC Industry Standards and Best Practices.
- Ability and willingness to travel between customer sites in Arlington and Alexandria as necessary.
- Familiarity with Government and DoD IT and security policies and requirements.
- Current industry certifications in quality management and/or service management such as ISO and ITIL.
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