Quality Improvement Specialist

4 weeks ago


Arlington, Virginia, United States Leidos Full time
Job Summary

We are seeking a highly skilled Quality Assurance Engineer to join our team at Leidos. As a Quality Assurance Engineer, you will be responsible for ensuring the quality of services delivered on the GSM-O II program.

Key Responsibilities
  • Maintain adherence to the program Quality Management System.
  • Ensure compliance with the PWS, the QASP, EENG, ISO 9001:2015, CMMI-SVC, and the GSMO QMP.
  • Partner with internal and external customers in facilitating/leading lean six sigma structured improvement activities (SIAs).
  • Develop workflows, operating procedures, and work instructions for enterprise-wide daily execution, automation, and reporting.
  • Ensure product development and services processes meet customer expectations.
  • Proactively facilitate sessions/dialogue with key stakeholders and conduct trend analyses on performance issues.
  • Establish mechanisms to actively monitor performance measurement and metrics.
  • Interface with service delivery teams to refine performance measurements and lead working groups to establish mission-oriented measurements (e.g., KPIs).
  • Update and implement associated Quality Control Plans.
  • Monitor workflow and process compliance and track corrective actions to closure.
  • Support development sprints (as applicable) and ensure testing is conducted according to plan.
  • Review process outputs to ensure compliance.
  • Conduct internal audits and reviews to ensure compliance.
  • Execute audit approach and define thresholds to assess audit results.
  • Document and work to resolve nonconformities and requirement escapes via root cause analysis and corrective/preventive action.
Requirements
  • BA/BS in a related discipline with 8+ years of related experience (or MS and 6+ years). Additional experience may be considered in lieu of degree.
  • DoD Top Secret clearance required to start, plus ability to upgrade to TS/SCI.
  • Lean Six Sigma Green Belt or Black Belt certification.
  • Experience conducting Structured Improvement Activities (SIAs), managing performance metrics, and conducting quality audits.
  • Excellent verbal and written communication skills.
  • Excellent presentation skills and documentation skills.
  • Experience in ISO 9001:2015 and CMMI-SVC Industry Standards and Best Practices.
  • Ability and willingness to travel between customer sites in Arlington and Alexandria as necessary.
Preferred Qualifications
  • Familiarity with Government and DoD IT and security policies and requirements.
  • Current industry certifications in quality management and/or service management such as ISO and ITIL.


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