Veterinary Receptionist

4 weeks ago


Ponte Vedra Beach, Florida, United States Forever Vets Animal Hospital Full time
Job Description

We are seeking a highly skilled and compassionate Veterinary Receptionist to join our team at Forever Vets Animal Hospital. As a key member of our front desk staff, you will be the first point of contact for our clients and will play a vital role in providing exceptional customer service and ensuring a positive experience for all visitors to our hospital.

The ideal candidate will have excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. You will be responsible for answering telephones, greeting clients, preparing patient files, and escorting clients and patients to exam rooms. You will also be responsible for receiving and relaying client correspondence, updating client financial records, and performing other administrative tasks as needed.

Key Responsibilities:

  • Answer client inquiries about basic animal care questions and routine procedures
  • Educate clients on over-the-counter products such as shampoos and nutraceuticals
  • Guide clients to make appropriate decisions regarding optimum pet care
  • Admit patients and handle medical records entries accurately
  • Accurately handle payment transactions
  • Communicate estimates/treatment plans to clients accurately and empathetically
  • Maintain a positive and welcoming atmosphere at the front desk
  • Bond with clients during interactions
  • Work to maintain an effective veterinarian appointment schedule
  • Answer telephones and handle calls quickly and efficiently
  • Enter and update client and patient information into practice computer software
  • Display tact and respect with team members
  • Maintain positive, cooperative relationships with other employees

Requirements:

  • Flexibility in attitude and work habits
  • Ability to quickly learn veterinary terminology
  • Basic computer skills and typing ability
  • Physical ability to lift and carry records and equipment weighing up to 25 lbs
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and compassionate individual who is passionate about animal care, we encourage you to apply for this exciting opportunity.



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