IT Support Senior Technician

3 days ago


Lubbock, Texas, United States Texas Tech University Full time
Job Title: IT Support Senior Technician

At Texas Tech University, we are seeking a highly skilled IT Support Senior Technician to join our team. As a key member of our IT department, you will be responsible for providing expert-level technical support and assistance to departments, faculty, staff, and students.

Key Responsibilities:
  • Provide technical support and assistance to departments, faculty, staff, and students with the use of hardware and software.
  • Specialize in hardware and software that support institutional strategic initiatives.
  • Manage area or unit IT projects that impact multiple departments or units.
  • Supervise and/or manage team members and/or project leads.
  • Install and configure computer hardware, software, systems, networks, printers, and scanners.
  • Assist in monitoring and maintaining computer systems and networks.
  • Respond timely to service issues and requests.
  • Provide technical support across the OR&I Division.
  • Set up accounts for new users.
  • Assist in coordinating repair/replacement of equipment as necessary.
Requirements:
  • Bachelor's degree with coursework in computer science, MIS, IT, or other related area.
  • Seven years related full-time paid experience.
  • Strong communication and problem-solving skills.
  • Ability to work with various technical professionals.
About Texas Tech University:

Established in 1923, Texas Tech University is a Carnegie R1 (very high research activity) Doctoral/Research-Extensive, Hispanic Serving, and state-assisted institution. Located on a beautiful 1,850-acre campus in Lubbock, a city in West Texas with a growing metropolitan-area population of over 300,000, the university enrolls over 40,000 students with 33,000 undergraduate and 7,000 graduate students.

As the primary research institution in the western two-thirds of the state, Texas Tech University is home to 10 colleges, the Schools of Law and Veterinary Medicine, and the Graduate School.

The flagship of the Texas Tech University System, Texas Tech is dedicated to student success by preparing learners to be ethical leaders for a diverse and globally competitive workforce.

It is committed to enhancing the cultural and economic development of the state, nation, and world.



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