IT Support Specialist

4 weeks ago


Cary, North Carolina, United States XpertTech Full time
Job Summary:

As an IT Support Specialist at XpertTech, you will be responsible for providing top-notch technical support to our team members. Your primary focus will be on building and maintaining PCs, as well as performing 2nd-level user help desk activities. You will also be involved in end-user engagement, monitoring IT performance, and implementing IT programs and procedures. Additionally, you will communicate with vendors and service providers to resolve local IT problems.

Key Responsibilities:

Build and maintain PCs for all workers
Perform 2nd-level user help desk activities
Engage with end-users to understand their technical needs
Monitor IT performance and delivery indicators
Implement IT programs and procedures
Communicate with vendors and service providers to resolve local IT problems
Manage IT installations and updates
Complete integration to communication network
Identify and resolve IT problems without impacting end-users

Requirements:

IT Support
Desktop / Laptop Support
Onsite 5 days a week - Yes / No
Vaccinated against Covid-19 - Yes / No
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