Customer Service Representative

1 month ago


Statesboro, Georgia, United States Jobot Full time
Job Summary

We are seeking a skilled Customer Service Representative to join our team at Jobot. As a Customer Service Representative, you will be responsible for providing technical assistance to customers regarding the installation, operation, maintenance, and troubleshooting of flow meters and valves used in our industry.

Key Responsibilities
  • Provide technical support to customers via phone, email, or in-person
  • Diagnose and resolve technical issues related to our products
  • Escalate complex issues to specialized teams when necessary
  • Offer expert advice on selecting and using flow meters and valves to meet specific operational needs
  • Prepare accurate customer quotes based on their specific needs and requirements
  • Maintain detailed records of customer interactions, technical issues, quotes, orders, and solutions
  • Communicate clearly with customers to understand their technical challenges, provide solutions, and ensure they receive accurate quotes and timely order processing

Requirements
  • Technical diploma in a relevant field (e.g., Mechanical Engineering Technology, Process Technology, or similar)
  • 3+ years of experience in a technical support role
  • Basic understanding of technical matters
  • Strong analytical skills with the ability to troubleshoot and resolve technical issues efficiently
  • Interpersonal skills and a customer-oriented mindset
  • Ability to work effectively in a team environment and collaborate with cross-functional teams

About Us

We are a manufacturer of liquid flow meters, equipment, and engineered measurement solutions for the petroleum and industrial markets. We design, engineer, and manufacture world-class measurement and control solutions. Our ISO-certified facility contains one of the largest flow calibration centers in North America. We also have an in-house service center that specializes in the repair, remanufactured, and recertification of all our products, in addition to meters and valves from other manufacturers.

Why Work with Us
  • Family-owned company that has been around for almost 100 years
  • Collaborative team environment where everyone knows each other
  • An industry leader in the products we offer


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