Convention Services Manager

6 days ago


Oklahoma City, Oklahoma, United States Pyramid Global Hospitality Full time
About the Role

The Convention Services Manager is a key member of the sales team at Pyramid Global Hospitality, responsible for generating revenue, servicing clients, and communicating with internal departments. This role requires a strong understanding of hotel facilities and services, as well as excellent customer service and communication skills.

Key Responsibilities

• Analyze function requirements and outline available hotel facilities and services offered
• Confer with guests and hotel department heads to plan function details, such as space requirements, publicity, time schedule, food service, and decorations
• Communicate accurately to operations the details needed to satisfy the contract and client needs
• Prepare for and attend all applicable pre-cons and post-cons
• Arrange for VIP amenities to be delivered
• Check on functions regularly as they are being executed for groups
• Prepare and send advance brochures/menus to prospective customers
• Prepare and receive cash deposits, billing, and payments
• Sell liquor in accordance with state liquor laws
• Work with Executive Chef in menu planning to maximize revenue based on customer budget
• Work with group sales on menu planning to maximize food and beverage revenues from groups
• Execute guarantee and cut-off policies
• Create, review, and revise rooming lists and VIP lists
• Prepare letters, proposals, BEOs, thank-you notes, etc.
• Pre-check room setups, prior to arrival of the group
• Know meeting room set-ups and capabilities
• Know sleeping room configurations and types
• Manage the function book and adjust space to ensure maximum potential revenue
• Follow up on all turnovers within 24 hours via telephone and within 3 days with written correspondence
• Respond to requests by Meeting Planners immediately
• Maintain price integrity both in rooms and food and beverage
• Manage existing accounts and follow up with client re-solicitation to capture future business
• Participate in training, trade shows, field trips, and community, industry, and professional organizations to maintain high visibility in support of the achievement of sales and revenue goals
• Meet or exceed goals set by the DCCS
• Responsible for increasing overall revenue per attendee via aggressive upselling techniques, rooms management strategies, value-added offerings, and other creative methods
• Relay accurate forecasting information for rolling forecast
• Promote employee empowerment
• Demonstrate positive leadership characteristics, which inspire employees
• Report all unsafe conditions immediately
• Complete other duties as assigned by supervisor to include cross-training

Requirements

• High school diploma or equivalent
• Two years hotel/resort experience
• Strong computer skill set with Sales & Catering database applications, Property Management Systems, and Microsoft Office programs
• Excellent customer-centric interpersonal guest service resolution experience
• Pleasant and helpful personality
• Possess a strong self-motivated sales drive working with time pressures and flexible hours/dates
• Be well organized and efficient

Compensation Range

The compensation for this position is $52,000.00/Yr. - $65,000.00/Yr. based on qualifications and experience.

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