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Customer Service Manager

2 months ago

Middletown, New York, United States Hannaford Supermarkets Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Manager to join our team at Hannaford Supermarkets. As a key member of our leadership team, you will be responsible for overseeing the Front End operations and ensuring that our customers receive exceptional service.

Key Responsibilities
  • Lead and direct a team of Front End associates to provide excellent customer service and ensure a positive shopping experience.
  • Manage the Front End operations, including cash handling, customer service, and inventory management.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with other departments to ensure seamless operations and effective communication.
  • Monitor and analyze sales data and customer feedback to identify areas for improvement.
  • Ensure compliance with company policies and procedures, including safety and security protocols.
  • Provide coaching and training to associates to enhance their skills and knowledge.
  • Conduct performance evaluations and provide feedback to associates.
Requirements
  • Bachelor's degree in Business Administration or related field.
  • Minimum 2 years of experience in a customer-facing role, preferably in a retail or food service industry.
  • Excellent communication and interpersonal skills.
  • Ability to lead and motivate a team.
  • Strong problem-solving and analytical skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • High school diploma or equivalent required.
Physical Requirements
  • Ability to stand for long periods and move around the store.
  • Ability to lift up to 25 pounds and push/pull carts.
  • Ability to use computers and other communication systems.
  • Ability to work in a cold environment and handle frozen foods.
What We Offer

Hannaford Supermarkets offers a competitive salary range of $60,185 - $73,500 per year, as well as opportunities for professional growth and development. We are an equal opportunity employer and welcome applications from diverse candidates.