Customer Service Representative

22 hours ago


Paragould, Arkansas, United States Teleflora Full time
{"title": "Customer Service Representative", "content": "Job Summary

Teleflora is seeking a skilled Customer Service Representative to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service to our florists and customers via phone, email, and chat sessions.

Key Responsibilities:

  • Log calls into the Call / Problem Tracking system
  • Effective call resolution and production should meet or exceed the standards set within the department
  • Assist Teleflora florists with technical issues related to application software packages and operating systems
  • Display and provide great customer service
  • Escalate and direct calls as needed
  • Provide user feedback to management, quality assurance, and development
  • Perform all activities in compliance with audit standards in reliability, security, and quality
  • Prepare reporting as required
  • Perform other tasks as required

Requirements:

  • High School diploma or equivalent required
  • Basic knowledge of various PC hardware platforms and operating systems
  • Experience with personal computers, operating systems, utility programs and commands
  • Customer Service experience is a plus

About Teleflora

Teleflora has been part of The Wonderful Company since 1979. We are an Equal Opportunity Employer that provides opportunities for advancement. We are committed to creating a diverse workforce that embodies a deep culture of acceptance, equity, and inclusion.

", "lang_code": "en-US"}

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