Customer Service Representative
22 hours ago
Teleflora is seeking a skilled Customer Service Representative to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service to our florists and customers via phone, email, and chat sessions.
Key Responsibilities:
- Log calls into the Call / Problem Tracking system
- Effective call resolution and production should meet or exceed the standards set within the department
- Assist Teleflora florists with technical issues related to application software packages and operating systems
- Display and provide great customer service
- Escalate and direct calls as needed
- Provide user feedback to management, quality assurance, and development
- Perform all activities in compliance with audit standards in reliability, security, and quality
- Prepare reporting as required
- Perform other tasks as required
Requirements:
- High School diploma or equivalent required
- Basic knowledge of various PC hardware platforms and operating systems
- Experience with personal computers, operating systems, utility programs and commands
- Customer Service experience is a plus
About Teleflora
Teleflora has been part of The Wonderful Company since 1979. We are an Equal Opportunity Employer that provides opportunities for advancement. We are committed to creating a diverse workforce that embodies a deep culture of acceptance, equity, and inclusion.
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