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Bilingual Customer Care Agent
2 months ago
Company Overview:
Teleflora, a proud member of The Wonderful Company since 1979, is the leading flower delivery service in the world. With a vast network of over 10,000 local florists across North America, we are dedicated to providing exceptional floral arrangements that are hand-delivered with care.
Position Summary:
We are seeking motivated bilingual candidates fluent in French to join our Customer Service team. As a Customer Support Specialist, you will serve as the primary point of contact for our florist partners, addressing their inquiries and ensuring their needs are met with excellence.
Key Responsibilities:
In this role, you will:
- Handle incoming calls from florists, providing assistance with various inquiries including billing, order confirmations, and product requests.
- Reinforce Teleflora's commitment to outstanding customer service with each interaction.
- Assist customers with questions regarding:
- Monthly billing statements
- Floral and product orders
- Directory updates
- Advertising inquiries
- Credit card transactions
- Technical support
Qualifications:
To be successful in this position, candidates should possess:
- A high school diploma or equivalent; additional business coursework is a plus.
- Fluency in both French and English.
- Strong communication skills, both written and verbal.
- Attention to detail and the ability to make informed decisions independently.
- 1-2 years of experience in customer service or call center environments.
- Basic math and computer skills.
Working Conditions:
Flexibility is essential, as shift requirements may vary based on departmental needs. Candidates should be prepared to work extended hours, including overtime, during peak periods.
Additional Benefits:
We offer a competitive benefits package that includes medical, vision, dental coverage, and a 401k plan with matching contributions. Opportunities for professional development and internal mobility are also available.
Join us at Teleflora, where we celebrate the art of floral delivery and the joy it brings to our customers. We are committed to fostering a diverse and inclusive workplace, ensuring that all qualified applicants receive equal consideration for employment.
