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Creative Operations Director

2 months ago

Raleigh, North Carolina, United States TRANZACT Full time
About the Role

We are seeking a highly skilled Creative Operations Director to join our team at TRANZACT, a WTW Company. As a key member of our organization, you will be responsible for facilitating the development of all creative assets and ensuring effective processes and consistent experiences across all teams.

Key Responsibilities
  • Manage creative process and workflow from creative request to release of assets
  • Responsible for intake, coordination, and project management of creative projects and processes, including design, production, copywriting, and development
  • Identify lift and requirements for all requests with input from Content and Design Directors; determine if kickoffs are needed and ensure scope documents are complete
  • Facilitate collaboration between internal and external stakeholders
  • Work with internal teams to establish priorities and ensure all Creative work in progress is in line with business priorities
  • Create and manage timelines and deadlines for creative assets
  • Manage project documentation, keeping it up-to-date and relevant for team members and stakeholders
  • Develop and refine effective workflow processes, scheduling strategies, and communication models
  • Communicate clearly and frequently to all stakeholders regarding timelines, delivery, feedback, obstacles, and improvement opportunities
  • Incorporate new processes, tools, and workflow systems to improve efficiencies
  • Maintain a firm understanding of all aspects of creative production processes
  • Monitor team bandwidth and work with team leads to load-balance for high-priority projects, escalating to director as necessary
Qualifications
  • BA or BS or comparable work experience
  • 7+ years of experience in direct operational management with a creative department or agency
  • Experience in handling issues around supervision, resource management, technology, and workflow processes
  • Understanding of design and content production processes
  • Proven track record of facilitating best-in-class creative
  • Communicating and building strong connections with executive leadership
  • Knowledge of implementation and utilization of technologies that support creative teams (workflow/project management, digital asset management/DAM)
  • Experience directing and managing a growing team of resources
  • Ability to build relationships across teams
  • Ability to multi-task, set priorities, and be resourceful in a fast-paced environment
  • Excellent verbal and written communication skills, interpersonal skills, organizational skills, and positive attitude
  • Proven ability to create clarity in ambiguous circumstances, including at the onset of a new project, gathering requirements, or managing through revisions