Business Planning Operations Manager

6 days ago


San Jose, California, United States Tik Tok Full time
About the Role

We are seeking a highly skilled Business Planning Operations Manager to join our Global SMB Project Management Office (PMO) team. As a key member of our team, you will be responsible for defining project goals and scopes, driving clear and efficient communication across diverse functions and regions, and continuously optimizing our business solutions for global clients.

Key Responsibilities
  • Master the overall Global SMB business operation strategies, tactics, and processes to support Global SMB leaders across NA, EMEA, APAC, and LATAM.
  • Partner with the Product team to provide thought leadership and support for overall go-to-market product strategy.
  • Support SMB leaders in reviewing team OKRs, ensuring goals are clear and aligned, and establishing a mechanism for goal alignment and review.
  • Develop department-level metrics and associated dashboards that quantify the health of our operation and influence change across the organization.
  • Build and maintain productive relationships with internal and external stakeholders, facilitating effective decision-making by presenting project updates, risks, and recommendations to senior leadership and steering committees.
Requirements
  • Minimum 5 years of experience in business analysis, strategy, operations, or a related field.
  • Proven experience in leading, executing, and implementing global business analysis and/or strategic programs through cross-functional collaboration.
  • Experience in developing and managing OKRs and metrics to track and measure business performance against strategic goals.
  • Strong analytical and quantitative skills with the ability to collect, analyze, and interpret complex data from various sources to support business decision-making.
  • Excellent communication skills in English, both written and verbal, to effectively present findings and recommendations to stakeholders across different cultures and regions.
About Us

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe, and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs, or other reasons protected by applicable laws.



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