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Patient Account Specialist
2 months ago
**Job Summary**
Tenet Florida Physician Services, L.L.C. is seeking a skilled Customer Care Representative to join our team. As a Customer Care Representative, you will be responsible for providing exceptional customer service to patients and healthcare providers.
**Key Responsibilities**
* Answer inbound customer service calls and respond to patient inquiries in a professional and courteous manner.* Assist patients with billing and insurance-related questions and concerns.* Provide clear and concise information to patients regarding their accounts and billing statements.* Escalate complex issues to supervisors or subject matter experts as needed.* Maintain accurate records of customer interactions and resolve issues in a timely manner.
**Requirements**
* High school diploma or equivalent required.* 1-2 years of experience in a customer service or call center environment.* Excellent communication and problem-solving skills.* Ability to work in a fast-paced environment and handle multiple priorities.* Strong knowledge of healthcare billing and insurance procedures.
**Work Environment**
The Customer Care Representative will work in a call center environment with a team of customer service representatives. The ideal candidate will be able to work independently and as part of a team to provide exceptional customer service.
