Teller Customer Support Specialist

4 days ago


Decatur, Illinois, United States United Equity Credit Union Full time

We are excited to announce an opportunity for a talented and motivated individual to join our team as a Teller/Member Service Representative

About the Role

This is a unique chance to start a fulfilling career in finance and make a real difference in the lives of our members.

As a Teller/Member Service Representative, you will play a critical role in delivering outstanding service and support to our members, helping them achieve their financial goals and overcome challenges.

Key Responsibilities:

  1. Respond to member inquiries and provide accurate and timely solutions
  2. Open new accounts and assist with loan applications, ensuring smooth and efficient processing
  3. Offer expert advice on our products and services, tailoring recommendations to meet individual member needs
  4. Resolving transaction issues promptly and professionally, using problem-solving skills to find effective solutions
  5. Accurately document and update member records, maintaining confidentiality and discretion at all times

Qualifications and Skills:

  • Prior experience in customer-facing roles, preferably in finance or a related industry
  • Excellent communication and interpersonal skills, with a strong ability to build rapport with diverse individuals
  • Ability to multitask, prioritize tasks, and work effectively under pressure
  • A positive attitude and professional demeanor, with a commitment to providing exceptional customer service

What We Offer:

  • An estimated annual salary of $42,500, depending on experience and location
  • A comprehensive benefits package, including health, dental, and vision insurance, as well as retirement savings plan and paid time off
  • Regular training and development opportunities to enhance your skills and knowledge, aligning with our credit union's values and objectives

About Us:

United Equity Credit Union is a cooperative financial institution, owned and controlled by our members. We are dedicated to empowering our members to achieve financial stability and prosperity, while fostering a culture of inclusivity, respect, and community involvement.



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