English and Spanish Language Support Specialist

6 days ago


Decatur, Illinois, United States IMPERIAL RESOURCE GROUP LLC Full time
Customer Support Specialist

We are seeking a highly motivated and detail-oriented English and Spanish Language Support Specialist to join our growing team. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers in both English and Spanish.

Duties and Responsibilities:

  • Respond to customer inquiries via phone, email, or chat in English and Spanish
  • Troubleshoot and resolve product issues and concerns in a timely manner
  • Provide accurate and detailed product information to customers
  • Document and update customer records based on interactions
  • Collaborate with internal teams to ensure seamless customer experiences

Requirements:

  • Previous experience in customer service, sales, or related fields
  • Bilingual skills in English and Spanish (written and verbal)
  • Ability to multitask and prioritize tasks effectively
  • Excellent communication and problem-solving skills
  • A positive and professional attitude

Compensation:

$52,000 - $70,000 per year, depending on experience



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