Receiving Manager

4 weeks ago


Ogden, Utah, United States Natural Grocers Full time
Job Summary

The Receiving Manager is responsible for the successful operation of the receiving department, including training, directing, and monitoring all department staff. This role requires excellent customer service skills, integrity, and a strong attention to detail.

Key Responsibilities
  • Accurately receive all incoming products, including date, accuracy, and damage checking.
  • Scan all incoming and outgoing product.
  • Stage products for efficient delivery to the sales floor.
  • Process all POs, RPOs, mispicks, invoices, and paperwork timely and accurately.
  • Research and process all discrepancies.
  • Communicate with department managers regarding delivery issues and vendor out-of-stocks.
  • Follow up on special orders.
  • Operate a forklift and pallet jack as required.
  • Maintain a clean and organized back room.
  • Ensure all in-stock products/conditions meet company standards.
  • Train and monitor department personnel, including assigning and following up on tasks.
  • Work with other department managers to cross-train staff to accomplish all needed tasks.
  • Assist in interviewing and hiring for department needs.
  • Work with the store manager to address performance and/or disciplinary issues within the department.
  • Open and close the store, including DSR and the closing cash process.
  • Handle register functions, including backup cashiering, managing customer returns, addressing customer complaints, and covering register shift changes.
  • Maintain the safety and security of customers and employees.
  • Occasionally manage business disruptions to daily business, such as loiterers, solicitation, emergency weather situations, and bathroom misuse.
  • Answer customer questions per company standards and policies.
  • Continually increase product knowledge.
  • Use SAP and inventory management software, running and analyzing reports on BEx, emailing, and utilizing other IS programs as needed.
  • Work a schedule based on store needs, including evenings, weekends, and holidays.
Requirements
  • High school diploma, GED, or equivalent preferred.
  • 1-2 years of experience in retail, grocery, or retail environment; natural foods background is a plus.
  • 1-2 years of experience supervising others preferred.
  • 1-2 years of receiving experience preferred.
  • Ability to obtain forklift certification.
  • Ability to pass food safety training courses and/or certifications as required by law and maintain compliance by keeping certifications up to date and registered if applicable.
  • Ability to manage changing priorities and stay focused on tasks.
  • Sense of urgency in completing tasks.
  • Excellent customer service skills.
  • Highly organized with great attention to detail.
  • Ability to take direction and follow through.
  • Must be cashier trained and able to count currency.
  • Proficient in MS Word, Excel, and Outlook.


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