Customer Service Representative

1 week ago


Manchester, New Hampshire, United States Dayton Freight Lines Full time

About the Role

Dayton Freight Lines is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and exceeded.

Key Responsibilities

  • Assist customers with a variety of inquiries, including freight pickup requests, rate quotes, and shipment tracing.
  • Provide support to our Service Center Manager and Account Managers.
  • Take and deliver messages for the Service Center Manager and Account Managers.
  • Prepare bills of lading and delivery receipts.
  • Maintain excellent communication with external and internal customers, as well as interline companies.

Additional Responsibilities

  • May be asked to assist with payroll, data entry, freight reports, driver collect reports, and billing and filling.

Requirements

  • Skilled in Microsoft Office Programs.
  • Excellent keyboarding skills.
  • Experience working in a fast-paced environment with excellent attention to detail.
  • Experience handling a high volume of phone calls.
  • Exceptional communication and customer service skills.
  • Legally eligible to work in the United States.
  • Must be at least 18 years of age.
  • Fluent in English.

What We Offer

  • A stable and growing organization.
  • Competitive weekly pay.
  • Quick advancement opportunities.
  • A customized training program.
  • A professional, positive, and people-centered work environment.
  • Modern facilities.
  • A 401(k) plan with company match.


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