Technical Solutions Specialist
3 weeks ago
We are seeking a skilled and ambitious Technical Solutions Specialist to join our Service Team at our Anaheim location. The successful candidate will provide on-location service and support to our existing customers, ensuring timely and quality repair of our products. This is an excellent opportunity for a self-motivated individual with a minimum of 5 years of experience performing repair and maintenance to equipment.
Key Responsibilities:- Professional installation and maintenance of CNC Router Machines.
- Training customers on the use and operation of CNC Router Machines.
- Resolution of product and service-related concerns through effective communication and problem-solving skills.
- Providing customer telephone and online support, as well as conducting on-site service calls.
- Guidance and support to customers, as well as collaboration with engineers on product development and system upgrades.
- Degree or Diploma in Electrical/Electronic Controls or related field required.
- Experience with CNC machinery and CAD-based design software.
- Valid license and passport, with ability to travel without restriction.
- Willingness to travel up to 50% of work time.
- Experience in technical roles, preferably troubleshooting electrical and mechanical systems.
- Strong communication skills, both written and verbal.
- Able to work under pressure to meet deadlines.
- French and Spanish language skills considered an asset.
- Ability to make independent decisions and handle difficult workplace situations calmly.
- Excellent organizational and time management skills, with strong attention to detail.
- Strong problem-solving skills.
- Self-starter with a positive attitude and eagerness to learn and grow in a dynamic environment.
$80,000 - $110,000 per year, depending on experience.
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