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Front Office Representative

2 months ago

Austin, Texas, United States People's Community Clinic Full time
Job Summary

We are seeking a highly skilled and customer-focused Patient Services Representative to join our team at People's Community Clinic. As a key member of our front office staff, you will play a vital role in ensuring the smooth flow of patients through our clinic, providing exceptional customer service, and supporting the delivery of high-quality patient care.

Key Responsibilities
  • Patient Check-In and Check-Out: Greet patients promptly, complete the check-in process efficiently, and ensure accurate and thorough review of patient demographics, income, insurance, and sliding fee.
  • Appointment Scheduling and Management: Effectively manage patient flow, monitor daily appointment schedules, and communicate delays to patients and clinical staff.
  • Financial Transactions and Reconciliation: Collect co-pays, accurately reconcile daily cash, and complete the check-out process for patient visits.
  • Customer Service and Communication: Provide exceptional customer service, communicate effectively with back office support staff and other departments, and function well as a team.
  • Administrative Tasks: Schedule follow-up appointments, serve as a cashier, and collect payment and set up payment plans as needed.
Requirements
  • Education and Experience: High School Diploma/GED and a minimum of two years' experience working in a physician's office or healthcare facility.
  • Skills and Abilities: Exceptional customer service skills, ability to interact successfully with people from diverse backgrounds, basic computer literacy, and working knowledge of electronic medical records and practice management systems.
Benefits
  • 18 PTO days per year & 11 paid holidays
  • Major Medical Health Insurance Coverage
  • Dental & Vision
  • Flexible Spending Accounts
  • Employer paid Life Insurance
  • Employer paid Short-Term and Long-Term Disability
  • Annual Training
  • 403(b) with 4% employer matching
Equal Employment Opportunity

People's Community Clinic is committed to equal employment opportunity regardless of race, color, national origin, religion, gender, sexual orientation, age, language, disability, pregnancy, gender identity, or sex stereotyping.